Screener

**At Chartwell, we’re all about Making People’s Lives Better for our residents, their families, and our employees. Join an exceptional group of diverse, caring, and passionate people who are inspired to make a difference in their own lives and are dedicated to delivering an experience that is personalized, memorable and feels like home for more than 30,000 residents across the country.**

The Screener performs a variety of clerical and receptionist duties associated with the daily operation of an effective business. The Screener will assist in maintaining a safe and secure environment for residents, visitors and other staff members.

**The responsibilities of the role include but are not limited to**:

- Implements Chartwell COVID policies and proceedures
- Ensures staff, visitors and residents are signing into building as per COVID processes.
- Maintains department files and records, including correspondence, forms, and routine office records and reports;
- Receives incoming mail, co-ordinates distribution and processes outgoing mail;
- Answers telephone and greets visitors. Responds to routine inquiries in person and by phone, relaying calls and messages to the appropriate personnel;
- Responds to resident or family member concerns and ensures appropriate action is taken within decision-making authority and/or brings to the attention of the Administrator;
- Participates as a member of the work team and provides support to other team members;
- Performs other related duties as required.
- Completion of secondary school education or equivalent;
- Excellent interpersonal and communication skills (both written and verbal);
- Ability to work in a fast paced environment;
- Good organizational and time management skills.
- Excellent customer service skills;
- Ability to work independently and as part of a team;
- Proficient in Microsoft Office, with a working knowledge of Excel and Word.