ERP Client Support Services Consultant
2 days ago
**Opportunity Details**:
Full Time **ERP Client Support Services Consultant - Supply Chain/Retail modules (mPOS)**
- Montreal
Where people and technology come together to solve concrete problematics. At Thinkmax, we work in collaboration to make a difference. If you’re looking up to strengthen your skills and help companies accelerate their digital transformation, we invite you to join the team
**Your challenge is to**:
Provide level 2 support experience of D365/AX2012/AX2009 ERP platform for our existing customer base from various industries.
Troubleshoot and solve supply chain/retail (mPOS) related issues on any given module.
Manage different levels of case severities and understand when an escalation is required.
Analyze and propose solutions to clients based on best practices.
Work hand in hand with internal and external technical departments for code change, coordination of code promotions, environment data copies, upgrades, updates of D365/AX.
Manage case requests with product group/engineering group of Microsoft.
Work with vertical partner solutions.
Understand client’s change requests and estimate required efforts.
Create functional design documents, draft/complete scripts/tests to validate that the solution reflects client expectations with transparency.
Maintain excellent customer relations with our clients, within your team and across teams.
**What you bring to the team**:
Bachelor’s degree in business administration, engineering, or a related discipline.
Minimum of 3-5 years of experience as a functional consultant, support consultant or as a Super User for the D365/AX ERP software solution.
Understanding of finance and operations business processes.
Experience in a retail context, with points of sale (POS) and/or call center.
Experience in integration with an online sales portal.
Strong organizational and troubleshooting skills.
Knowledge of data management and integration/data migration best practices.
Knowledge of payment integrations.
Strong organizational and troubleshooting skills.
Ability to manage pressure and priorities.
Proactivity and capacity to complete necessary research to manage cases outside the field of knowledge.
Excellent communication skills, both written and verbal, in English and French.
**What we offer**:
Competitive salary;
Annual bonus to all;
Work-life balance with flexible hours and remote working;
Benefits offered from day one (group insurance, RRSP, etc.);
Telemedicine service and employee assistance program;
Reimbursement of professional contribution;
Early vacation program;
Opportunity for internal advancement and new challenges;
Corporate activities and 5 to 7.
Do you need other reasons to convince yourself that working with us is fantastic ?
Join our team
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