Client Information Specialist

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of _empowering a healthier you_.

Make a difference - join the LifeLabs team today

**Improve lives. Love your job. Grow your career.**

LifeLabs Medical Laboratory Services is seeking a **Client Information Specialist** to join our team in Surrey, British Columbia.

Our Client Information Specialist is responsible for providing test results and information to internal and external clients in an efficient and accurate manner. Maintains support services to handle patient requisitions. In addition, the Client Service Specialist provides input to the Team Supervisor concerning team issues and opportunities for improvement.. This is a great role for a hands-on, detail-oriented individual who thrives in a fast-paced, collaborative environment.

Your responsibilities will include:

- Provides test results and test information to internal and external clients in an efficient and accurate manner. This includes calling, faxing, and answering incoming inquiries as required.
- Receives and implements requests for additional testing on specimens.
- Provides patient information to referring physicians and referral labs.
- Refers questions/complaints to specialists as appropriate for follow-up
- Responds to routine inquiries from doctors and patients, ensuring follow-up to our clients.
- Ensures client service information is current by collating statistical information and documentation, follows-up to ensure information is received, updates information as appropriate, file searches archives for medical/legal purposes
- Receives and follows-up requests for physician consultations

**Are You a Good Fit?**

LifeLabs is seeking a Client Information Specialist who can work collaboratively in a fast-paced team environment, while adhering to LifeLabs’ standards of safety, accuracy and efficiency. Do you have:

- High school graduation and/or completion of a Medical Lab Assistant training program, or equivalent training or related work experience
- Good understanding of medical terminology
- Knowledge and understanding of tests and services provided by the company and good understanding of the overall flow of the laboratory
- Ability to operate telephone system
- Excellent client service skills
- Be able to work independently as well as part of a team and be flexible and adaptable
- Ability to be flexible and take a positive attitude towards change
- Minimum 40 wpm and basic computer knowledge
- Ability to cope in stressful situations
- Good organizational and time management skills
- Excellent communication, interpersonal and public relation skills

At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.

LifeLabs is committed to providing a safe environment for our employees, customers, and the communities we serve. We have been a leader throughout the COVID-19 pandemic regarding health and safety measures and have always put our employees and customers at the center of every decision that we make. As an organization in the health care sector, we believe the COVID vaccination adds a layer of protection that complements the extensive and necessary health and safety protocols that we have taken to date. With this in mind, we currently require all LifeLabs employees, contractors, students and volunteers to be fully vaccinated.

LifeLabs operates under a distributed workforce model, where employee flexibility is a key priority. Further information will be provided during the interview process on what this means for employees.