Supervisor, IT Operations

**Who We Are**

Legal Aid BC (LABC) is a non-profit organization, created by the Legal Services Society Act in 1979, to provide legal information, advice, and representation services to some of BC’s most vulnerable and marginalized citizens; those who do not have the financial, educational, social or health resources to effectively access the justice system when their families, freedom, or safety are at risk. Our vision is client-focused legal aid that ensures access to justice for all, with a mission to provide legal aid services that people need, and to promote better access to justice.

At LABC, we know that our continued ability to help the people who need us is due to the hardworking individuals who make up our team, dedicated to making a difference in the lives of people in need. We foster a positive culture of open communication for our team to thrive within, underpinned by our values of service, diversity, integrity, accountability, and leadership.
- Legal Aid BC is committed to making equity, diversity, and inclusion part of everything we do. We need people from all backgrounds and experiences to help build the future of legal aid. We care deeply about the culture we are creating and are seeking staff that are not only strong in their own aptitudes but care deeply about supporting the people we serve and each other. If this sounds like you, please apply_

**The Opportunity**

As **a Supervisor, IT Operations, **your primary function is to supervise, coordinate and support the IT Operations of the Information Technology department. This position assists in the design and implementation of approved information technology strategies, telecommunications services, including efficient service delivery, identifying systems opportunities, developing and overseeing the implementation of all major systems initiatives. The IT Operations Supervisor provides leadership to the Legal Aid BC IT Operations Staff.

Key accountabilities include, but aren't limited to:
**PLAN, REVIEW AND COORDINATE IT OPERATIONS**:

- Participate in the design and implementation of approved IT strategies and long-term technological plan, and annual systems plans;
- Participate in the development and recommendation of business plans and proposals for systems initiatives; provides business cases, and analyzes costs, implications and benefits;
- Ensure appropriate technologies and processes are in place to protect information security protection from viruses, spam and other;
- Maintain current awareness of emerging trends in information technology; assess applicability and cost effectiveness;
**More About You**

You have:

- University or college degree/diploma in an appropriate discipline such as Computer Science;
- Minimum 5 years relevant experience as outlined in rated requirements;
- OR an equivalent combination of education and experience

**We Offer**

A competitive annual salary, as well as a comprehensive benefits package (based on your employment status and affiliation) including:

- Four weeks paid vacation to start that grows the longer you are with LABC
- An excellent employee benefits package, where premiums are 100% paid by LABC
- A generous pension plan
- Support for training and development
- An Employee and Family Assistance program
- The opportunity to participate in various Employee programs (Employee Wellness, etc.)
- A healthy work/life balance
- Generous leave provisions (sick time, special leaves)
- 13 paid statutory holidays
- An opportunity for a flexible hybrid work arrangement for some positions (LABC reserves the right to change this policy at any time)
- We would like to thank all external applicants for their interest but regret that only those shortlisted will be contacted._

**Job Types**: Full-time, Permanent

Work Location: One location