Customer Success Manager

2 weeks ago

Montréal, Canada Livescale Full time

Company Description

Livescale is a cutting-edge, white-label Live Shopping platform for e-Commerce brands. We’re on a mission to empower creative companies and retailers to improve the awareness, engagement, and conversion power of their audience, all thanks to the immersive digital experience we provide.
In leveraging the power of Livescale's solution, brands can create, publish and operate Live Shopping events on their website and social media properties, to enhance brand storytelling and product education in an environment viewers love.

**You want to join a startup and work in a cutting-edge technologies’ environment?**

**Join our team as a Customer Success Manager Intern**

**Job Description**:
In tandem with the Sales & Marketing Team, you’ll be working closely with our customers at Livescale.

**What You Will Be Doing**:

- Acting as the primary contact, you manage a portfolio of customers and allocate appropriate time and resources to ensure value is being delivered
- Onboarding, training and supporting Livescale's customers on their use of the product, to make them successful and increase retention
- Learning existing and upcoming features of the Livescale solution to become a go-to product expert in front of the customers, and train them when needed

**Qualifications**:
**What You'll Need to Succeed**:

- A Bachelor's Degree in Business, Sales, Marketing, or other related field of study
- Problem solver, with a “Customer First” focus
- Self-starter with attention to detail and good communication skills
- Ability to multitask, prioritize and manage time effectively
- Passion for the digital industry and innovative technologies
- Native English, French as a secondary language is preferred.

Additional Information

Also, it is our belief that joining a company should be a perfect match, both ways.
As such, Livescale's values below should “resonate” with you:

- DIVERSITY (we believe our differences are our strength)
- DARE (we love challenges & to think out of the box)
- DELIVER (we play hard, work hard, and succeed)
- DELIGHT (we have fun doing what we do)
- Livescale is an equal opportunity employer. We are strongly committed to prohibiting discrimination and harassment of any type on the basis of race, colour, religion, age, sex, national origin, sexual orientation, disability, veteran status, or any other status protected by law._
- For readability and to keep the text light, this job offer is written using the female gender._

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