Housekeeping Supervisor

JOB TITLE: HOUSEKEEPING SUPERVISOR

DEPARTMENT: HOUSEKEEPING

REPORTS TO: DIRECTOR OF ROOMS

OVERVIEW/BASIC FUNCTION: Responsible for assisting in the overall management of the Housekeeping Department.

RESPONSIBILITIES:

- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Read the assignment sheet before entering the room for the name of the guest, the number of guests in the room any special requests.
- Ensure that standards are maintained at a superior level on a daily basis.
- Inspect for maintenance that all the room Furniture Fixtures & Equipment are in good shape, functioning properly and report immediately to the Engineering department of any repair needed.
- Inspect the room amenities, room supplies, towels and robes placements.
- Monitor and control operation of various sections including, but not limited to linen room, uniform room, floors, public areas, offices and storerooms.
- Inventory, issue and control use of linen, amenities, cleaning supplies and other housekeeping supplies.
- Ensure guest complaints are resolved in a timely manner, and inform the Director of Housekeeping to follow up.
- Maintain employee attendance, uniform and room history cards.
- Monitor the inventory level of the hotel guest supplies and bring to the Housekeeping management attention what it needs to be ordered.
- Responsible for lost and found.
- Recommend developing, counseling, motivating and disciplining employees in accordance with hotel policies and procedures.
- Assist in training new room attendants, houseman and laundry staff, and update the Housekeeping manuals
- Assist in cleaning the rooms if needed.
- Inspect and maintain the Housekeeping equipments and make sure they are functioning properly.
- Maintain accurate records of linen and uniforms sent to and returned from laundry.
- Interact in courteous and professional manner with all guests, staff and community members.
- Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.
- Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints.
- Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.
- Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
- Maintain cleanliness and safety of work area.
- All other duties as required.
- Supervise, and help in cleaning the rooms during the spring cleaning program.

QUALIFICATIONS:

- Experience: Minimum six months’ supervisory experience; previous experience in a housekeeping department for a luxury or ultra-luxury hotel.
- Education: High school diploma.
- General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with mínimal supervision; maintain confidentiality of guest information and pertinent hotel data.
- Technical Skills: Thorough knowledge of hotel and housekeeping department operations; thorough knowledge of computerized hotel systems; ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with staff; ability to maintain staff and guest confidentiality at all times; ability to accept responsibility for actions of others; exceptional oral communication skills to ensure ability to negotiate. and persuade guests and staff to achieve results beneficial to operation of hotel; ability to converse calmly with irate guests, co-workers, superiors and subordinates in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to add and subtract three digit numbers; ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds and ounces; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in all departmental and hotel wide meetings. Knowledge of Microsoft Office products. Knowledge of WCB, WHMIS and safety procedures.
- Language: Required to speak, read and write English. Additional language is an asset.
- Physical Requirements: Must be able to exert physical effort in transporting pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work peri