Current jobs related to Family Service Counselor - Thornhill - SCI Shared Resources, LLC
-
Administrative Assistant
1 week ago
Thornhill, Canada Service Corporation International Full time**Who We are. What We do.** SCI is more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans...
-
Kitchen Assistant
2 days ago
Thornhill, Canada Rooks to Cooks Full timeRooks to Cooks is Canada's leading culinary school for children. We run a wide variety of programming from in-home birthday parties, afterschool programs, community workshops and more, but are most known for our summer cooking day camps. We are seeking enthusiastic and dedicated Kitchen Assistants to join our team for the upcoming camp season. This is a...
-
Service Administrator
2 weeks ago
Thornhill, Canada Catholic Cemeteries & Funeral Services - Archdiocese of Toronto Full timeCatholic Cemeteries & Funeral Services - Archdiocese of Toronto (CCFS) is hiring a Service Administrator (Counsellor) at our location Holy Cross Catholic Cemetery in Thornhill. **Responsibilities**: - Provide the Cemetery office with administrative support including but not limited to: typing and filing burial and memorialization related records. - Attend...
-
Service Administrator
9 hours ago
Thornhill, Canada Catholic Cemeteries & Funeral Services - Archdiocese of Toronto Full timeCatholic Cemeteries & Funeral Services - Archdiocese of Toronto (CCFS) is hiring a full-time Service Administrator (Counsellor) at Holy Cross Catholic Cemetery, located in Thornhill. **Responsibilities**: - Provide the Cemetery office with administrative support including but not limited to: typing and filing burial and memorialization related records. -...
-
Funeral Services Assistant
1 week ago
Thornhill, Canada SCI Shared Resources, LLC Full timeOur associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related...
-
Funeral Services Assistant
4 days ago
Thornhill, Canada SCI Shared Resources, LLC Full timeOur associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! SCIC proudly offers part-time, temporary, and seasonal associates benefits, including: Extended Health Drug Coverage, Basic Dental Services, Life Insurance, and AD&D. Eligibility criteria apply. **Job Summary** Provides clerical and...
-
Service Coordinator
1 week ago
Thornhill, Canada Enhanced Care Clinic Full timeAt **Enhanced Care**, we know the importance of primary care and family practice in everyone's health and wellness. Our conveniently located clinics are open for extended hours to look after the needs of our patients and our communities. With a team of skilled individuals working alongside with over 70 family physicians, specialists, and allied health...
-
Service Coordinator
4 days ago
Thornhill, Canada Enhanced Care Clinic Full timeAt **Enhanced Care**, we know the importance of primary care and family practice in everyone's health and wellness. Our conveniently located clinics are open for extended hours to look after the needs of our patients and our communities. With a team of skilled individuals working alongside with over 70 family physicians, specialists, and allied health...
-
Student/ Special Needs Worker
2 weeks ago
Thornhill, Canada Zeltser Family Full timeWe are looking for a creative, animated, dependable and caring person to provide instruction and support for our son, a young adult with high-functioning autism, who is friendly and talkative. (He is in his 20's, BUT in terms of behaving, it is more like supporting/interacting with an 8 to 10 year-old.) In this role, you will join our son on daily walks (in...
-
Student/ Special Needs Worker
2 weeks ago
Thornhill, Canada Zeltser Family Full timeWe are looking for a creative, animated, dependable and caring person to provide instruction and support for our son, a young adult with high-functioning autism, who is friendly and talkative. (He is in his 20's, BUT in terms of behaving, it is more like supporting/interacting with an 8 to 10 year-old.) In this role, you will join our son on daily walks (in...
Family Service Counselor
2 weeks ago
Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work
Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.
- **Family Service Counselor** **JOB RESPONSIBILITIES** **Lead Generation**:
- Holds self-accountable for prospecting a minimum of 1-2 hours each day
- Obtains referrals from families served by the location
- Networks and builds community and civic relationships
- Explains and presents presentations to families served and referred families
- Maintains and tracks activity levels to ensure productivity **Build Rel** **a** **tion** **s** **hi** **ps** **with Families**:
- Responds to client inquiries in a timely, respectful, sensitive and professional manner
- Connects with families through listening, honest communication and genuine concern
- Develops an understanding of each family’s unique needs and offers solutions that provide value to them
- Stays in touch with families to ensure satisfaction
- Prepares for all appointments and performs all procedures with professionalism and attention to detail
- Follows through on all customer problems and requests
- Builds trust-based relationships to earn the right to ask for referrals
- Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning **Teamwork**:
- Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
- Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
- Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
- Shares family concerns with rest of the SCI team **MINIMUM REQU** **I** **R** **EM** **E** **N** **TS** **Education**:
- High school diploma or equivalent
- 1-2 years of college or an equivalent of education and experience **Experience**:
- High school equivalency and 1-2 years of college or an equivalent of education and experience
- 1-2 years of customer service or sales industry experience preferred **Licenses**:
- Current state/province issued driver’s license with an acceptable driving record
- Insurance license if required by state/province law and as prescribed by each state board **Knowledge, Skills and Abilitie** **s**:
- Must be able to pass the Company’s internal presentation certification within thirty days of hire
- Ability to work a number of evenings and or weekends every month
- Ability to drive frequently
- Ability to obtain and maintain an insurance license if required by state/province
- Flexible hours but, at times must have the ability to work up to 12 hours in a day
- Ability to treat others with empathy and respect
- Knowledge of computers and some software
- Customer service skills
Postal Code: L4J 1W3
Category (Portal Searching): Sales
Job Location: CA-ON - Thornhill
