Shelter Worker

**Credentials (certificates, licences, memberships, courses, etc.)**:

- First Aid Certificate
- CPR Certificate

**Additional Skills**:

- Administrative and office activities
- Housekeeping activities

**Work Setting**:

- Women's shelter
- Social service or charity agency

**Specific Skills**:

- Obtain information and prepare reports or case histories
- Appraise clients' needs or eligibility for specific services
- Assess client's relevant skill strengths and development needs
- Provide suicide and crisis intervention
- Resolve conflict situations
- Supervise activities of clients living in group homes and half-way houses
- Conduct individual and group counselling sessions
- Develop service intervention logic models and outcome measures
- Maintain program statistics for purposes of evaluation and research
- Screen, recruit and train volunteers and support staff
- Develop, co-ordinate and implement the delivery of specific services within the community
- Assist clients/guests with special needs
- Liaise with other social services agencies and health care providers involved with clients

**Target Audience**:

- Females

**Security and Safety**:

- Criminal record check

**Work Conditions and Physical Capabilities**:

- Fast-paced environment
- Work under pressure
- Physically demanding

**Ability to Supervise**:

- 5-10 people

**Work Location Information**:

- Urban area

**Personal Suitability**:

- Initiative
- Effective interpersonal skills
- Flexibility
- Team player
- Excellent oral communication
- Excellent written communication
- Client focus

**Financial benefits**:

- As per collective agreement

**Screening questions**:

- Do you have previous experience in this field of employment?
- Are you available for shift or on-call work?
- Do you have the above-indicated required certifications?