Manager, Food

2 days ago

Etobicoke, Canada Woodbine Full time

**We are building a city within a city and this role presents an amazing opportunity to be directly involved with one of the most exciting Casino expansions in Canada. We are building something special that is sure to Wow our Guests and provide our employees a path to pursue their potential and grow their careers to unimaginable heights Interested? Take a look below and see if the role is the right fit for you**

As a service leader within the Woodbine Hospitality Department, the Manager, Hospitality will oversee the business and provide support to the QSR team Members to operate in a manner consistent with established departmental policies and procedures.

The Manager, Hospitality will be the key person to drive the department towards Brand Excellence. The person will be a great coach, Mentor & Team builder to ensure that we strive for flawless execution of our food & beverage service. They will be a Brand ambassador and will take the lead to create a winning experience for all team members & Guests

KEY RESPONSIBILITIES
- Accountable for headcount planning, hiring and on-boarding for all roles within the department
- Responsible for assisting all Supervisors with yearly goal planning, monitoring progression on a monthly basis and updating the Woodbine “CARE” performance management platform on a regular basis throughout the year
- Plan, trouble shoot, review and organize daily administrative duties to ensure that all daily / weekly administrative responsibilities are carried out by Supervisors & Team Captains to the Woodbine standards
- Attend weekly Hospitality Department - Labour meetings. Participate in reviewing results against budgeted labour dollars and present departmental Labour action Plans
- Accountable for yearly Sales, Labour and Operating expense budgets and ensuring all costs are within line to all approved budgets
- Plan and control staffing schedules, payroll through our time and attendance system and the creation of weekly schedules within the payroll budget costs that are approved
- Address and investigate any employee issues such as work performance, attendance management, policy & procedure breaches, grievances, disciplinary outcomes, etc. of all team members
- Responsible for training, coaching and assisting in all aspects of the operation to ensure that every Meal period run flawlessly if needed.
- Other duties as assigned

KEY SUCCESS FACTORS
- 5 - 6 years practical experience in managing a multi unit F & B operation in a senior leadership role
- Experience with PC network and associated business software an asset
- Sound knowledge of electronic POS, Labour & F&B Inventory systems
- Certified in WHMIS, Food Handler & Smart Serve
- Experience managing a large amount of people required

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