IT Technician

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Reporting to the President and Director of Specialty Operations, the IT Technician will be responsible for supporting the Rx Connect Specialty Pharmacy & Clinics. The IT Technician will be responsible for certain aspects, as it pertains to website development and maintenance, development and maintenance of social media accounts and administrative tasks associated with patient care, enrolment for the provision of reimbursement, scheduling, and drug order as requested.
- **PRIMARY DUTIES AND RESPONSIBILITIES**:_
- Oversees the functionality of the company website, evaluate, and manage website performance, facilitate hosting and server management, and develop, maintain, and update website content
- publishing content, maintaining continuity of themes, designing the layout, streamlining navigation, and increasing online presence to potential customers
- Website maintenance, including but not limited to adding features and ensuring the website is always functioning at an optimal level
- Creation, development, and maintenance of all company social media accounts
- Development and integration of Portals for specific divisions.
- is responsible for planning, implementing, and monitoring a company's Social Media strategy in order to increase brand awareness, improve marketing efforts and increase sales.
- Maintain workflow through effective task prioritization and teamwork
- Improve the operational systems, processes, and policies in support of information flow and management of business processes
- Increase the effectiveness and efficiency of support services (Scheduling, IT), through improvements to each function as well as coordination and communication between support and business functions
- Play a significant role in planning, including an initiative geared toward operational and performance excellence
- Regular meetings with the Senior Director, Directors, Regional Business Leaders, and Business Area Managers
- IT technician will also be assigned other administrative duties and tasks as required from time to time.
- **EXPERIENCE AND EDUCATIONAL REQUIREMENTS**:_
- A demonstrated commitment to high professional ethical standards and a diverse workplace
- Excels at operating in an fast pace, community environment
- Excellent collaborative work style and commitment to get the job done
- Ability to challenge and debate issues of importance to the organization
- Ability to look at situations from several points of view
- Persuasive with details and facts
- Delegate responsibilities effectively
- High comfort level working in a diverse environment
- Post-secondary education or equivalent in a related discipline
- Two or more years of related healthcare experience an asset
- Organized with the ability to multi-task and maintain accuracy
- Knowledge of pharmacy operations
- Excellent communication, customer service and interpersonal skills
- Ability to work independently and in a team environment
- Excellent time management skills
- Bilingualism, French/English is an asset
- **MINIMUM SKILLS, KNOWLEDGE, AND ABILITY REQUIREMENTS**:_
- Strong analytical skills
- Ability to communicate effectively both orally and in writing
- Effective interpersonal and leadership skills
- Effective organizational skills; attention to detail
- Ability to consistently meet deadlines
- Excellent problem-solving skills: ability to resolve issues effectively and efficiently
- Knowledge of website management, social media account management, Microsoft Word, Excel, PowerPoint, and other Office Programs

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Information Technology: 1 year (preferred)
- Networking: 1 year (required)

Work Location: One location