Supervisor, Client Services

This is a Toronto, Canada based only role._

**Overview**

We are One & All. An agency dedicated to impacting positive change by influencing how the world sees, supports, and contributes to the mission of social good organizations and causes everywhere. We not only share in our client's purpose - through strategic clarity, creative inspiration and authentic experiences, we help our clients achieve greatness through exceptional thinking to cultivate long-lasting, profitable relationships and build lasting impact.

Our values guide everything we do - curiosity, optimism, hustle, ingenuity, and togetherness.

**Position Scope**: The scope of this position is to manage one or more pieces of client business and client engagements. In partnership with the agency support teams, as well as the client team, the Supervisor manages daily client relationships, programs and projects.

**Position Purpose**: The **Supervisor** is a valued partner in managing strategic direction on time and within budget for their clients. They gain a thorough understanding of a client's business and industry. Using solid business judgment, excellent listening and problem-solving skills, strategic and innovative thinking, and strong collaboration, the Supervisor builds and maintains long term relationships with clients and engages the agency in pursuing increased client success.

**Reports to** Director, Client Services

**Works Closely with** Supervisor, Account team, Operations, Insights, Creative, Media, and Production teams

**Responsibilities**
- Responsible for supporting Director(s) to maintain clients' goals, client satisfaction is high and new project/campaigns are sold
- Build stellar, long-lasting client relationships that are marked by client success, respect, trust, credibility, and the perception of a true business partner
- Constantly looks for and can recognize account growth opportunities
- Facilitates cross-functional collaboration and mobilizes others to initiate change
- Assumes the general supervision of the Managers and Associates; empowers, mentors and coaches Managers and Associates to work independently, actively supports team member growth
- Leverage existing metrics and develop new metrics that support decision making, improve campaign and annual performance, and guide the creation of new initiatives and opportunities for client success
- Instilling diversity, equity and belonging principals to ensure a respectful, accepted and valued treatment of all

**Knowledge and Skills**
- Tenacious, persevering, patient, and optimistic
- Natural proclivity to develop relationships, listen to, and engage with people
- Able to drive for results, work hard, persevere through challenges, and seize opportunities as they arise
- Creative problem solver
- Willing and able to collaborate with others
- Excellent oral, written, and interpersonal communication and presentation skills
- Superior persuasive, sales and negotiation skills
- Bright, intelligent, sharp, capable, entrepreneurial, agile
- Relentless and versatile learner who is committed to improving him/herself, his/her team, and the overall agency
- Creative strategic thinker who is future oriented and can articulate possible plans and consequences
- Doesn't shy away from conflict but rather addresses it head-on in a sensitive and tactful manner

**Qualifications**
- 5-7+ years of experience developing and executing direct response marketing strategies for multiple clients with their last position at a senior management level
- 2+ years' experience providing management and people development
- Exposure to and experience with multi-channel campaigns including Direct Mail, Digital, Television/Video and more
- Social good experience a plus, fundraising experience, including major gifts a plus
- Proven ability to deliver in high pressure environments
- Experience with Customer Relationship Management databases a plus
- Able to drive for results, work hard, persevere through challenges, and seize opportunities as they arise
- Able to develop and manage a budget
- Willing to travel as necessary
- Prior advertising agency experience preferred
- 4-year degree

**Equal Opportunity Employer**

One & All is strongly committed to hiring a diverse staff and believe all experiences and perspectives bring value to our clients. One & All does not discriminate on the basis of race, color, gender, disability, age, religion, sexual orientation, national origin, ethnic origin, or any other characteristic protected by state or federal law. _The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed._