Technical Services Administrator

**Technical Services Administrator**

Caradoc Townsend Mutual Insurance Company (CTM) is looking for a dynamic, career-minded individual with a passion for helping people.

As a member of the Corporate Services Team, the Technical Services Administrator supports multiple departments with administrative and operational responsibilities.
This role also expands into the distribution channel of the company by assisting the Agency Team with policy document download processing.

This is a full-time, in-person position based in Kilworth, Ontario, Monday to Friday.

The individual is expected to maintain a high standard of professionalism in all internal and external interactions, while consistently upholding CTM’s commitment to efficient processes and exceptional customer service.

At CTM, we provide a supportive and collaborative environment where every team member plays a vital role in achieving operational excellence.

**_
What you will do:_**

**Corporate Services Support**
- Creating a warm first impression for our clients.
- Perform administrative and operational tasks across departments.
- Handle office coordination, filing, and internal communications.
- Perform additional tasks and projects as assigned by department managers.
- Work on requests and resolving them with accuracy and in a timely manner.
- Data entry, documents and records management, accounts receivable and accounts payable support.
- Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs, in accordance with Company policies.
- Contributes to team effort by accomplishing related results as needed.
- Anticipate the needs of others in order to ensure their seamless and positive experience.
- Answering phones in a professional manner and direct calls as necessary.
- Other administrative support and duties as assigned.

**Agency Team Support**
- Managing daily download Activities within an assigned Activity queue
- Checking new business, endorsement and renewal policy documents for accuracy
- Identifying and passing on discrepancies to the Customer Service Team
- Follow procedures and workflows consistently to meet service standards
- Other administrative support and duties as assigned.

**_ What you will need:_**
- College diploma or an equivalent combination of education and experience.
- Proficiency with Microsoft Office Suite and general computer systems.
- Strong attention to detail and a commitment to accuracy in all tasks.
- Excellent time management and organizational skills, with the ability to prioritize effectively.
- Clear and professional verbal and written communication skills.
- Demonstrated reliability, punctuality, and strong attendance record.
- Professionalism and a strong customer service orientation in all interactions.
- A desire to help and improve your community
- A commitment to CTM’s values of respect, kindness, and empathy.
- Completion of Criminal Records Check will be required

**_ What we offer:_**

We are an equal opportunity employer offering:

- A rewarding career and comprehensive compensation & benefits package
- Training, education, and career advancement opportunities
- A work environment that is fun and friendly and supports a healthy work-life balance

We thank all applicants for their interest, however, only those considered for an interview will be contacted.

No phone calls or agencies please.

ACCESSIBILITY STATEMENT (AODA IN ONTARIO)
- Caradoc Townsend Mutual Insurance Company is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only). As such, Caradoc Townsend Mutual Insurance Company will make accommodations available to applicants with disabilities upon request during the recruitment process._

HUMAN RIGHTS STATEMENT
- Caradoc Townsend Mutual Insurance Company strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, Caradoc Townsend Mutual Insurance Company will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment._