Bilingual Credit Specialist
2 weeks ago
Requisition ID: 187736 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose** *** **Accountabilities** Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Credit Decisioning and administration of Retail Credit by: Conducting effective telephone communications in order to complete/conclude credit investigations while maintaining the confidentiality of the Bank and customer. Performing enhanced due diligence and adhering to full investigation as per KYC procedures Responding to correspondence concerning credit enquiries and problems from customers and branches. Validating identity of applicant using current and relevant processes Reporting fraud through proper channels when identified Develop and maintain banking relationships with customers in a way which ensures that the delivery of customer service fosters overall customer satisfaction consistent with the Scotia Service standards by: Ensuring the inbound/outbound calling authentication procedure is followed Acquiring and maintaining a thorough knowledge of all Retail Lending products, policies and procedures necessary to respond appropriately to customer inquiries. The incumbent should also develop and maintain an awareness of competitor’s products and services. Responding to customers immediate service requirements as well as identifying opportunities to explain and promote the sale of other Bank products. Referring cross-sell/up-sell opportunities to the Contact Centre and/or branch. Assuming responsibility for all customer enquiries/concerns/complaints directed to him/her by resolving those matters within his/her discretion, to the customer’s satisfaction or by referring the customer to the appropriate source as set out in the Bank’s Complaint Resolution Standards and Procedure’s and Privacy Code. Taking full responsibility for resolving all customer/branch inquiries, and de-escalating concerns/complaints. Perform other duties as assigned. Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. Champions a high-performance environment and contributes to an inclusive work environment. **Education / Experience / Other Information** A thorough knowledge of the Bank’s online systems e.g. Intralink, SalesBuilder, KS/KV Systems, PEGA, AS400. Sound judgment in conducting credit investigations and making retail credit recommendations. An appreciation and an understanding of the related consumer retail credit market. Previous telephone/telemarketing experience Must be bilingual in French and English Location(s): Canada : Quebec : Montreal Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
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Credit Specialist
1 week ago
Montréal, Canada Scotiabank Full time**Requisition ID**: 149086 **Cost Centre**: CREDIT SOLUTIONS & SUPPORT CENTRE **Employee Referral Program - Potential Reward**: $1,000.00 We are committed to investing in our employees and helping you continue your career at Scotiabank. **_ Purpose_** .COM, phone and Bank partners. The Credit Specialist refers any SAM declines or exceptions to ACE for...
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Credit Agent
7 days ago
Montréal, Canada Alterfina Full timeCompany DescriptionAlterfina is a fast-growing company reinventing alternative consumer financing. Our mission: to offer credit solutions that are tailored, human, and responsible. We aim to become the preferred alternative financing solution for Canadians by helping them overcome immediate financial challenges while equipping them to build healthy long-term...
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Bilingual Credit Analyst
2 weeks ago
Montréal, QC, Canada Prime Hires Full timeOur client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking. Introduction: Prime Hires is seeking a skilled Bilingual (French and English) Credit Application Analyst...
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Bilingual Credit Analyst
2 weeks ago
Montréal, QC, Canada Prime Hires Full time €24Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking. Introduction: Prime Hires is seeking a skilled Bilingual (French and English) Credit Application Analyst...
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Bilingual Credit and Collection Agent
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Montréal, Canada Carmichael Engineering Ingénierie Carmichael Full timeWith us, it's always about people Innovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded. These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC thermal systems for 100 years. Carmichael is a place where your experience will be valued and...
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Montréal, Canada BMO Financial Group Full timeAddress: VIRTUAL(R)61 - HomeRes - QC - BMO Job Family Group: Retail Banking Sales & Service **Permanent position, 37.5h/week** **Schedule**:Monday to Friday from 8am to 11pm and from 9am to 9pm on Saturday/Sunday from 9am to 9pm (on rotation basis). **Location**: 129 St-Jacques W., Montreal Understands customer needs and provides credit and...
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Montréal, Canada BMO Financial Group Full timeAddress: 105-119-129 rue St-Jacques O Job Family Group: Retail Banking Sales & Service Understands customer needs and provides small business banking sales and service to BMO customers or prospects. Advises customers on small business banking strategies and products (including credit cards) that meet their objectives. Fulfills sales and service activities...
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Montréal, Canada BMO Financial Group Full time105-119-129 rue St-Jacques O Montreal Quebec,H2Y 1L6 Understands customer needs and provides small business banking sales and service to BMO customers or prospects. Advises customers on small business banking strategies and products (including credit cards) that meet their objectives. Fulfills sales and service activities for the customer in accordance with...
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Montréal, Canada BMO Financial Group Full timeVIRTUAL(R)61 - HomeRes - QC - BMO XXXXX Quebec,X0X 0X0 - This position requires proficiency in a language other than French to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec._ Understands customer needs and provides small business banking sales and service to...
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Bilingual Credit Specialist
2 weeks ago
montréal, Canada TekStaff IT Solutions Full timeThis is a 6 months contract located in Montreal, QC Hybrid (4 days onsite, 1 day WFH).SUMMARY OF DAY-TO-DAY RESPONSIBILITIES: Processing for real estate secured lending for funding Request pieces of information to ensure timely funding Communication professional, branch partners Clear communication & active listening to understand needs, manage expectations,...
