Chief Information Officer, Tangerine

**Requisition ID**: 201284

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape

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Purpose_**

Reporting to the Chief Executive Officer (The CEO), the Chief Information Officer (The CIO) sets the strategic direction and leads the Information Technology function in Tangerine Bank. With oversight of technology business strategies, plans and initiatives, the CIO ensures that execution and delivery are compliant with governing regulations, internal policies and procedures and aligned with Tangerine’s strategic plans and objectives. In addition, the CIO is a member of Tangerine’s Executive Committee and contributes to Tangerine’s overall business strategy and key decisions for the Bank.

The CIO is accountable for the entire technology scope and end-to-end technology delivery, including engineering, projects, data, IT operations, cybersecurity, compliance, and IT risk for Tangerine. The CIO is the steward of all systems and technologies delivering and supporting digital (mobile & online), electronic delivery, call center, automated telephone banking, data centers, core banking, and products for Tangerine.

The CIO oversees the Vice President, Platform Development and the Vice President, Technology Planning, Governance & Enterprise Architecture, and Technology Program Director with accountability for all functional areas, including Software Development, Engineering, Enterprise Architecture, Planning & Performance, IT Risk & Governance, Project Management Office, and Fraud/AML Technology.

The CIO collaborates with key business partners across Tangerine in translating business requirements into cost-effective IT design specifications for technology solution construction, ensuring the resulting technology solution provides optimal integration with existing business processes and alignment with business priorities.

The CIO is also accountable for 24x7 operations of IT data centers, networks, ABMs, and security operations/cybersecurity, to ensure top tier service levels to Tangerine’s clients and employees.

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Accountabilities_**

Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- Actively contribute as a key member of Tangerine’s Executive Committee, providing input, thought leadership, advice, and support on the full breadth of business issues, well beyond technology issues, as well as act as a role model for the Company’s client-focused culture and cultural values, always looking for new ways of doing things and working across organizational silos.
- Accountable to drive the following key objectives & priority areas:
Cyber-security and IT Risk - Enable the safety and security of Tangerine as it relates to cybersecurity, including vulnerability management, technology currency, cloud security, cybersecurity posture finding, etc.

Operational Excellence - Optimize and improve existing systems, driving operational excellence, and ensuring the core infrastructure and operations evolves to deliver superior effectiveness and efficiency. This will require the adoption of industry best practices in technology and processes, as well as the effective management of the technology budget.

Modernization - Drive modernization and a culture of commercially relevant innovation throughout Tangerine by maintaining the Company’s market-leading technology position in mobile, digital, data and cloud computing with a view to keeping and renewing Tangerine’s significant competitive advantage over traditional financial institutions and other direct banks. Continuously seek emerging technologies to satisfy business needs, and monitor “threat” technologies that could potentially disrupt in a negative or positive context our industry.

Invest in our people - Lead and oversee team dynamics and engagement through select people strategies related to learning and development, diversity, equity and inclusion, talent management, and org design and effectiveness.

Risk Posture: Responsible for maintaining the correct risk posture for Tangerine Bank i