Food & Beverage, Assistant Manager

A collection of heritage-driven, neighbourhood-centric hotels. Archive Hospitality Group began with a mission: Revitalize architectural landmarks as vibrant places that anchor and contribute to the community. We reimagine historic buildings deeply rooted in their location and welcome travelers and locals alike to share memorable experiences. From the people and places we encounter to the connections we make; we aim to create space for all. We strive to bring the same level of quality, commitment, and dedication we give to our properties to the Archive Team.

**Position: Food & Beverage Assistant Manager - The Gladstone House**

**The Role at a Glance**:This position plays a key role within the hotel. A natural leader with a passion for hospitality, you love to maximize guest satisfaction by ensuring that our food & beverage services, outlets, and operations are functioning in the most optimal manner possible. You take pride in training, supervising and engaging & inspiring a team of Front of House staff.

**Your Day To Day Duties**:

- Act as a FOH service leader by demonstrating exceptional guest service standards and supporting the FOH service staff on the floor at all times when on duty.
- Maximize guest satisfaction and hotel profitability by ensuring that Food & Beverage services, outlets and operations are functioning in the most optimal manner possible.
- Involved in interviewing, hiring, training, mentoring and leading the FOH (front of house) team members with a focus on growth and development through performance evaluations, resolving problems, providing open communication and coaching when appropriate.
- Improve and maintain service-related internal administration systems to further benefit the department.
- Assist in identifying ways of increasing Food and Beverage revenue.
- Involved in forecasting labour and team scheduling that align with business needs.
- Implement and guide training to improve service levels within the department which includes onboarding, rolling out steps of service and overall service standards.
- Elevate food and beverage service and presentation by proposing initiatives to the F&B Manager.
- Ensure proper cleaning and organization of service stations, bars, dining rooms, equipment, tables and chairs and checklists within the department.
- Follow-up on maintenance deficiencies and ensure everything is in working order.
- Communicate equipment shortages and propose quotes for replenishment.
- Engage with team to keep them motivated with consistent feedback, recognition, development and accountability.
- Guest engagement and accountability for service scores and guest feedback.
- Partner with the F&B management team and General Manager to maintain service standards.
- Maintain daily cash balance of F&B Petty Cash, floats, and Drop Safe.
- Assist in inventory management, including ordering and weekly inventory counts.
- Communicate and work with all departments to ensure that every guest receives excellent service.
- Review guest feedback platforms and provide appropriate feedback and suggestions to Staff and F&B Manager.
- Manage reservations for all F&B outlets.
- Comply with all Archive standards, policies and procedures at all times.
- Other tasks and responsibilities as assigned by management.

**You have**:

- A minimum of 1 year of experience in a leadership role within restaurants, hospitality.
- The ability to prioritize, organize and complete work assignments.
- Familiarity with various POS systems is an asset.
- Strong leadership skills including ability to problem solve, motivate staff and exude excellent guest service practice at all times.
- The ability to work efficiently in a fast paced environment and handle stress effectively.
- Strong communication skills
- Bar background, with knowledge of cocktail theory, wine and spirits.
- Knowledge of classic service styles and Event/Banquet servicing and awareness of current industry trends
- Knowledge of costing, pricing, and menu construction an asset

**Special Requirements and Certifications**:

- Smart Serve Certification
- Ability to meet the physical requirements of the job

INDSJ