Mortgage Project Coordinator

**TEMPORARY MORTGAGE PROJECT COORDINATOR**

**Location**:Main Office, 8210 Yellowhead Trail, Edmonton, AB T5B 1G5

**Job Type**: Temporary Full-time contract until June 2026. Monthly invoicing required.

**Schedule**:Monday to Friday (some evenings and weekends), working up to 35 hours per week. Onsite.

**Closing date**:Monday, September 15, 2025 11:59 PM

Habitat for Humanity Edmonton (Habitat Edmonton) is a charity operating in affiliation with Habitat for Humanity Canada and Habitat for Humanity International, whose vision is to see a world where everyone has a safe and decent place to live.

As well:

- Habitat Edmonton is a registered charity that brings communities together to help families, couples, and individuals build strength, stability, and self-reliance through affordable homeownership.
- In addition to being a registered charity, Habitat Edmonton facilitates home construction, manages a portfolio of affordable homes, empowers volunteers and homeowners, and operates a social enterprise that includes six stores.
- Habitat Edmonton is one of over 40 Canadian Habitats affiliated with Habitat for Humanity Canada, who in turn is governed by Habitat for Humanity International.

**Position**

Habitat for Humanity Edmonton is seeking a **temporary full-time** **Mortgage Project Coordinator**. The Mortgage Project Coordinator will work with the homeowners of Habitat Edmonton to set them up with outsourced 3rd party partner MCAP to process mortgage payments.

**Duties and Responsibilities**

The responsibilities of the Mortgage Project Coordinator position are to complete the followingtasks:

- **Legacy Portfolio Homeowners**_
- Follow up with Homeowners in the Legacy Portfolio who received letter about MCAP.
- Guide homeowners through the process, gather necessary documentation and prepare required mortgage amending legal agreements.
- Schedule appointments and meet with Legacy Portfolio homeowners to sign mortgage amending agreements. Explain and review the mortgage amending agreements with homeowners.
- Address issues and escalate complex situations to more senior staff.
- Send documents to land titles for registration.
- **MCAP Assignment**_
- Communicate with MCAP to facilitate a smooth and efficient account setup process for Habitat Edmonton homeowners, which includes the completion of the data form for each homeowner.
- Inform homeowners about completion of MCAP accounts, including all further communication to be submitted to MCAP regarding payments.
- Provide initial training and support to homeowners on how to access and use MyMCAP portal.

**Qualifications**
- Knowledge of Mortgage Lending Practices and regulatory requirements.
- Experience working in Real Estate Law.
- Good understanding of mortgage documents.
- Knowledgeable in the process of land title registration.
- Proficiency in Microsoft Office Suite (Excel, Word and Outlook)
- Valid Alberta class 5 driver’s license with clean 3 year driver’s abstract.
- Exceptional customer service skills to build trust and deliver a positive experience to homeowners.
- Strong attention to detail for accuracy and organizational skills to manage multiple files.
- Excellent written and verbal communication skills to explain complex financial terms and guide homeowners effectively.
- Good Interpersonal skills and comfortable meeting and presenting to diverse audience.
- Independent worker and confidence in their work.

The Mortgage Project Coordinator will have contact with people from many different backgrounds (cultural, religious, life experiences, etc.) and will often encounter people with English language barriers. It is expected that the Mortgage Project Coordinator will display patience and understanding to all clients and potential clients. The Mortgage Project Coordinator will approach all people with kindness, respect and a non-judgmental attitude.

**Alignment with Habitat for Humanity Edmonton Values**
- Respect and the confident pursuit of excellence in everything we do.
- Working as One Habitat, leveraging collective experience towards common goals.
- Builds trust through every action made in integrity and with a compassionate heart.
- Passionately delivers quality experiences by taking full responsibility for our words, actions, and results.
- Serve as each other’s biggest challengers and loudest supporters.
- View every decision through the lens of mission and sustainability.
- Embrace change as an opportunity to innovate and improve.
- Cultivate a safe and comfortable environment for all.
- Habitat Edmonton embraces diversity and equitable opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills, as we know that the more inclusive we are, the better our work will be. Our goal is to be a diverse workforce that at all job levels is representative of our community. This relates to all employment decisions, including those in connection with recruitment, hiring, training, promotion,