Customer Service Agent

4 days ago

Kahnawake, Canada Entain Full time

**Company Description**
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.

We’re **Hiring Customer Service Agents**
Join our team and support our growing regulated online sports betting and casino operation, serving players across Canada since 1999

**Schedule**:
Night Shift (Night shift pays a premium of +$1/hour) Hours are 9 PM to 7 AM

**Compensation & Benefits**:

- **Pay**: $41,600/year, or $20/hour. 40 hours paid weekly.
- **Bonus**: Quarterly performance bonuses up to 10%.
- **Insurance**: Premium group health insurance (post probation), 80% employer covered
- **Retirement**: Company-matched private retirement plan after one year.
- **Additional Perks**: Two paid breaks and a paid lunch hour daily, gym memberships after three months, full-time schedules with a four on, three off rotation.

**Responsibilities**:

- Provide quality customer experiences lending to our ambitious growth plans in Canada.

**Qualifications**
- Customer-centric, outgoing, and empathetic.
- Thrive in fast-paced environments,
- Excellent written and oral English skills.
- Proficient in Microsoft Office and basic math.
- Previous knowledge of customer ticketing systems is an asset.
- French is an asset but not required.

**Additional Information** About Us**: Sports Interaction, based on Montreal's South Shore, is Canada’s oldest sportsbook. Partnered with Entain, we offer growth opportunities within Canada and globally.

**Schedule**:

- 24/7 operation with dedicated overnight team positions.
- Weekend and evening availability required.
- 3 consecutive days off per week

**Workspace**:

- First weeks of paid training on-site. Hybrid working model, in office approximately once per week..
- Must live within commuting distance of Montreal's South Shore.
- **Start Date**:October 27.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

  • Customer Service Agent

    2 weeks ago

    Kahnawake, Canada Entain Full time

    **Company Description** Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most...

  • Parking Lot Security Officer

    1 week ago

    Kahnawake, Canada Playground Poker Full time

    Playground is an internationally renowned gaming destination located a short 15-minute drive south of downtown Montreal, within the Mohawk territory of Kahnawake. We are currently expanding, unveiling new gaming floors, a luxurious hotel, and specialized dining options. Position Overview: Reporting to the Supervisor of parking lot security, the Parking Lot...

  • Surveillance Operator

    1 week ago

    Kahnawake, Canada Playground Full time

    The **_QA Surveillance Operator_** will be responsible for monitoring and conducting thorough checks to uphold and ensure compliance of company standards by monitoring all departments and documenting all exceptions to policies and procedures. He’she will be responsible for the daily on-going monitoring and observation of casino patrons and team...

  • Security Officer

    1 week ago

    Kahnawake, Canada Playground Full time

    **About us**: Playground is an internationally renowned gaming destination located a short 15-minute drive south of downtown Montreal, within the Mohawk territory of Kahnawake. We are currently expanding, unveiling new gaming floors, a luxurious hotel, and specialized dining options. **Schedule**: **Full-Time - Must Be Available for Flex Schedules That...

  • Guest Services Representative

    4 days ago

    Kahnawake, Canada Playground Full time

    Playground is an internationally renowned gaming destination located a short 15-minute drive south of downtown Montreal, within the Mohawk territory of Kahnawake. We are currently expanding, unveiling new gaming floors, a luxurious hotel, and specialized dining options. We are seeking a dynamic and customer-oriented **_Guest Services Representative_** to...

  • Guest Services Attendant

    4 days ago

    Kahnawake, Canada Playground Full time

    Playground is an internationally renowned gaming destination located a short 15-minute drive south of downtown Montreal, within the Mohawk territory of Kahnawake. We are currently expanding, unveiling new gaming floors, a luxurious hotel, and specialized dining options. We are seeking a dynamic and customer-oriented **_Guest Services Attendant_** to play a...

  • Parking Lot Security Officer

    4 weeks ago

    Kahnawake, Canada Playground Poker Full time

    Playground is an internationally renowned gaming destination located a short 15-minute drive south of downtown Montreal, within the Mohawk territory of Kahnawake. We are currently expanding, unveiling new gaming floors, a luxurious hotel, and specialized dining options.Position Overview:Reporting to the Supervisor of parking lot security, the Parking Lot...

  • Player Services Representative

    6 days ago

    Kahnawake, Canada Playground Full time

    Playground is an internationally renowned gaming destination located a short 15-minute drive south of downtown Montreal, within the Mohawk territory of Kahnawake. We are currently expanding, unveiling new gaming floors, a luxurious hotel, and specialized dining options. We are seeking a dynamic and customer-oriented **_Player Services Representative_** to...

  • Guest Services Representative

    4 days ago

    Kahnawake, Canada Playground Full time

    Playground is an internationally renowned gaming destination located a short 15-minute drive south of downtown Montreal, within the Mohawk territory of Kahnawake. We are currently expanding, unveiling new gaming floors, a luxurious hotel, and specialized dining options. We are seeking a dynamic and customer-oriented **_Guest Services Representative_** to...

  • Pool Exterior Repair Technician

    1 week ago

    Kahnawake, Canada Derryk Langer Full time

    A regional construction company in Kahnawake seeks an experienced technician for the installation and service of prefabricated exterior products. The role requires strong customer service skills and the ability to handle heavy loads. Responsibilities include installing products, preparing invoices, and maintaining work materials. Candidates must have a valid...