Concierge

7 days ago

Saskatoon, Canada Park Town Hotel Full time

**Full job description**

The knowledge of a great Concierge is the expectation of our guests when staying at Park Town Hotel. Your ability to anticipate the guests' needs and make informed suggestions will ensure they have a truly memorable stay.

**What you will be doing**:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

- Consistently offer professional, friendly and engaging service
- Assist guests with mail, messages, and any plans or arrangements they require including onsite and offsite activities
- Assist guests regarding hotel facilities in an informative and helpful way
- Promote and sell the services and concessions within the Hotel as well as services offered by suppliers
- Assist guests with dining reservations and handling group/ special occasions dining needs
- Act as a liaison and resource for other departments and employees of the Hotel
- Follow department policies, procedures and service standards
- Constantly be aware of daily functions and promotions in the hotel
- Following all safety and sanitation policies
- Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
- Assisting front desk during their breaks and busy times
- Other duties as assigned

**Qualifications**

**Your experience and skills include**:

- Previous customer-related experience required
- Previous administrative experience required
- Excellent knowledge of city and local attractions preferred
- Previous experience with Opera Cloud, Talk, Amadeus system an asset
- Valid Class 5 Drivers license
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable, self-starter and goal oriented
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
- Ability to focus attention on guest needs, remaining calm and courteous at all times

**Your team and working environment**:

- Fast-paced downtown hotel
- Sitting: 0-1 hrs/day
- Walking: 7-8 hrs/day
- Standing: 7-8 hrs/day
- Bending/Reaching: 0-3 hrs/day
- Pushing/Pulling: 0-3 hrs/day
- Physical effort: medium, required to lift up to 50lbs
- Environmental stress: busy atmosphere

**Additional Information**

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental Care
- Extended Health

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Overtime
- Weekends as needed

Work Location: In person

Start Date: March 1, 2025

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- Night shift

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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