Customer Service Agent

7 days ago

Amherst, Canada IMP Aerostructures Full time

Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 hours per week
- Education:

- Expérience:

- **Education**:

- College/CEGEP
- or equivalent experience
- ** Work setting**:

- Industrial plant
- Aviation/aerospace manufacturing
- ** Tasks**:

- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Sell merchandise
- Maintain and manage digital database
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
- Complete and process international purchase orders
- Review purchase order claims and contracts to determine compliance with company policy
- ** Computer and technology knowledge**:

- Database software
- Enterprise resource planning (ERP) software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- SAP (FI/CO / HR / MM / OT SD)
- MS Access
- MS PowerPoint
- JD Edwards
- Spreadsheet
- Electronic mail
- Inventory control software
- ** Area of specialization**:

- Project management
- Strategy
- Technical support
- Custom fabrication
- Aerospace engineering
- ** Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Repetitive tasks
- ** Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Flexibility
- Organized
- Reliability
- Team player
- Judgement
- Ability to multitask
- Dependability
- Quick learner
- ** Screening questions**:

- Are you currently a student?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
- ** Experience**:

- 3 years to less than 5 years
- ** Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
- ** Financial benefits**:

- Registered Retirement Savings Plan (RRSP)
- ** Other benefits**:

- Free parking available
- On-site amenities

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