Payroll Benefits Pension Service Rep 3

**Job ID**: 51669

**Job Category**:Finance, Accounting & Purchasing

**Division & Section**:Pension, Payroll & Employee Benefits, PP&EB Transformation

**Work Location**:Metro Hall, 55 John Street

**Job Type & Duration**:Full-time, 2 Temporary (12-month) Vacancies

**Hourly Rate and Wage Grade**:$33.34 - $36.55, Wage Grade 8

**Shift Information**: Monday to Friday, 35 hours per week

**Affiliation**: L79 Full-time

**Number of Positions Open**: 2

**Posting Period**: 04-Nov-2024 to 19-Nov-2024

The Payroll Benefits Pension Service Rep 3 will perform clerical and administrative functions related to payroll, benefits and/or pension to support transformation initiatives that modernizes and automates the business processes related to employee file documents and migration of digital employee files.

**Note**:
**Major Responsibilities**:

- Organizes the administration of programs in the division.
- Prepares documents, statistical summaries and reports requiring assessment and analysis of data. Checks and corrects work for accuracy. Performs administrative duties as assigned by supervisor.
- Responds to telephone and in-person enquiries from employees, the public, other levels of government and external agencies, etc. regarding payroll procedures, policies and regulations.
- Monitors Memorandum of Settlements received for processing and ensures completion within strict timelines.
- Performs data entry of timesheets and attendance for all staff in the division and performs routine system entries.
- Coordinates meetings, schedules events, notify participants, distributes agenda, etc. Takes minutes as required.
- Establishes and maintains manual and computerized filing and data retrieval information systems, including file correspondence, records, and reports. Files/inputs and retrieves information for responding to inquiries, and reports. Maintains and updates official documents and policies.
- Answers inquiries and maintains mail that relates to payroll/benefit, ensuring it is appropriately processed.
- Prepares correspondence and performs varied clerical duties involving the operation of the unit.

**Key Qualifications**:

- Experience in providing clerical and administrative support, preferably in a pension, payroll or benefit processing, employee service centre or business services/operations environment.
- Experience using Microsoft Office Suite (i.e. Word, PowerPoint, Excel) and reporting software.
- Customer service experience dealing directly with the public, in person, and by phone and mail.

**You must also have**:

- Excellent organizational and time management skills, including attention to detail, and the ability to set and deal with conflicting priorities and meet deadlines.
- Excellent interpersonal skills with the ability to communicate effectively with all levels of staff, elected officials, the public and external contacts in person, by telephone and in writing.
- Ability to work collaboratively as part of a team and establish good working relationships with staff at all levels in the organization as well as external clients.
- Knowledge of payroll and benefit related legislation, collective agreements, employment standards, policies and procedures is considered an asset.
- Ability to enter and retrieve payroll information using computer based systems.
- Ability to exercise independent judgment and discretion in dealing with confidential operational matters and management staff.
- Fundamental business mathematical skills, and the ability to perform computations and calculations accurately.
- Strong analytical and problem-solving skills in combination with the ability to perform duties with mínimal supervision.
- Ability to plan and organize appointments, meetings, etc.
- Ability to manage large volume of information both hard copy and electronic. Experience with filing systems is an asset.
- Basic understanding of technology assets in a standard office environment and ability to, with training, assist PPEB employees in their use and installation.
- Ability to work overtime, evenings and weekends, as required.

**NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES**:
**Equity, Diversity and Inclusion**

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

**Accommodation