Client Relations Specialist

1 week ago

Quebec City, Canada Vensure Employer Services Full time

**We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.**
**About Us**

**Position Summary**

**Essential Duties and Responsibilities**
- Learn and convey knowledge of all technical stacks utilized within the organization
- Provide exceptional customer service and support
- Scheduling web-based meetings or phone calls with clients (as needed)
- Work collaboratively with other trainers and system experts to fully help client tickets
- Identify problems and make recommendations on how to overcome the issues.
- Promptly address and resolve client issues, maintain detailed records of client interactions, and collaborate with internal teams to ensure client satisfaction and retention, all aimed at fostering a mutually successful relationship between clients, the sales team, the development team, and operational departments.
- Conduct thorough testing to ensure that resolved product issues are fully addressed and functioning correctly, providing feedback and further troubleshooting as necessary to maintain product quality and client satisfaction.
- Other duties as needed.

**Knowledge, Skills, and Abilities**
- Excellent organizational and time management skills, personable, well-spoken, good communication skills (verbal and written), and technical skills necessary.
- General working knowledge of Microsoft Office is preferred.
- Excellent verbal and written communication skills in both English and French.
- Critical thinking skills and a high level of emotional intelligence are required.
- Payroll management experience** required**:

- Time & Attendance and HR experience is a plus
- Must be able to perform in a team-oriented, deadline-driven environment

**Education & Experience**
- DEC in Computer Science required
- Minimum of 1 to 3 years of experience in a related field.
- Familiarity with providing web-based training, communications, and payroll management knowledge.
- Knowledge of general database design and usage (especially relational databases), and all other Microsoft Office products.
- Must have excellent oral and written communication skills as well as attention to detail

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