Manager, Quality and Risk

**Job Description**:
Through the leadership of the Quality and Risk team, this position supports the development and coordination of an integrated approach to quality and risk management, leads quality improvement initiatives within the organization specific to patient safety and business processes and supports the development and implementation of the organization’s risk management plan.

**KEY RESPONSIBILITIES**:

- Supports the planning, design, implementation, evaluation and documentation of the LHIN’s quality focus
- Works with the management team to integrate quality, risk and patient safety within Home and Community Care (HCC).
- Leads patient safety and quality information gathering and analysis
- Undertakes the evaluation of patient service delivery processes and makes recommendations for improvements.
- Leads improvement initiatives as identified and ensures implementation and sustainably plans are in place.
- Develops and prepares HCC patient safety reports for the organization
- Manages the event management reporting system specific to HCC patient safety and complaints including data trending and analysis.
- Leads Quality of Care Reviews following patient safety events including incident analysis and identification of recommendations for improvement and facilitates joint reviews with other health service providers as identified
- Monitors the implementation of quality improvement recommendations as an outcome of patient safety events.
- Supports the development of the annual Quality Improvement Plan and monitors the achievement of identified improvements.
- Provides required education/training to advance organizational knowledge of quality improvement principles, methods, tools as well as patient safety, and promotes a culture of patient safety.
- Supports the desired organizational risk management tone and culture.
- Supports the Director, Quality, Risk and Performance in the development of risk management protocols and risk management activities addressing the safety of patients and staff.
- Supports the identification, assessment and management of risk across the organization including the identification of project risks specific to the organization’s annual business plan and operating plan
- Supports the organization’s participation in the accreditation process.

**Human Resources Management**:

- Manages staff within assigned teams.
- Develops, implements, monitors and evaluates functional, service and team operational plans, goals and objectives.
- Engages staff in discussions of change initiatives and supports team through change.
- Develops human resource plans that indicate staffing requirements for teams.
- Participates in recruitment, selection and hiring of staff as required.
- Conducts performance appraisals for direct reports.
- Manages staff issues and complaints (in consultation with the Director Quality, Risk and Performance and Human Resources).
- Identifies and promotes factors conducive to a positive working environment for all employees including reward and recognition.
- Promotes an environment supporting continuous development and improvement.

**Relationship Management**:

- Establishes and maintains collaborative relationships with staff within our organization and externally with health system partners
- Leads and/or participates on LHIN projects and committees
- Provides information to management by identifying issues affecting the teams.
- Actively participates in regional quality and risk initiatives.

**System Transformation**:

- Works collaboratively with the system partners to implement strategies that support the advancement of _Patient’s First_
- Supports individuals, groups and organizations to enable them to play a role in health system transformation.
- Represents the NSM LHIN direction and mandate in a professional manner.

**Health & Safety**:

- Accountable for taking every reasonable precaution to protect the health and safety of employees under their supervision.
- Responsible to ensure that equipment is safe, properly instructs employees on safe operation and use and ensure employees follow established safe work practices and procedures.

**F**iscal Responsibility**:

- Manages budget allocation for assigned area of responsibility.
- Meets with staff to identify program needs and develop input to fiscal and operational planning.
- Other duties as assigned.

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**POSITION REQUIREMENTS**:
**Competencies**:

- Models competencies of cooperation, collaboration, communication, leadership and accountability.
- Effective communication skills including listening, presenting, and articulating conveyance of messages in an honest, open, transparent and straightforward style.
- Demonstrated leadership skills including inspiring and motivating staff to achieve outcomes; effective team building techniques; demonstrating commitment to mission and values and functioning effectively with tact and diplomacy while handling stressful issues.
- Results-oriented