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Credit & Collections Representative

2 weeks ago

Mississauga, Canada Crown Lift Trucks ULC Full time

We are currently hiring a credit And collections specialist to join our growing team

Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, and training.

Perks and Benefits
- Tuition reimbursement for any program or course of your choice
- Comprehensive benefits such as: medical insurance, dental, vision, long term/short term disability, life insurance, and more
- Pension plan
- Boot allowance
- Opportunities for advancement and ongoing professional development

**SPECIFIC RESPONSIBILITIES**
- Make and receive collections calls to assess and resolve early and late-stage accounts Assess and negotiate solutions to bring accounts up to date.
- Ownership of assigned portfolio.
- Ability to de-escalate customer concerns and resolve situations.
- Schedule and follow up with customers to ensure that commitments are met.
- Develop professional relationships with customers to promote healthy payment strategies and ensure a positive customer experience.
- Professional handling of customer inquiries, including providing detailed customer reconciliations and statements as required, resolving payment disputes.
- Recommending further action or discontinuation of service on occasions where payment is not forthcoming - including liaising with sales and branch managers.
- Opening of new customer accounts and maintenance
- Review, approve and release orders on timely basis.
- Minimal travel may be required to visit branches.
- Adhoc reporting, special projects and presentations as required by Credit and Collection Supervisor.

**QUALIFICATIONS**
- Bilingual (English and French) is required
- Graduate of a post-secondary accounting/business program
- 2+ years of working experience in accounting/finance. 3+ years Collections experience preferred
- Experience using standard accounting software
- Ability to work independently and as a team player with a positive attitude, initiative and a strong work ethic
- Proficient in MS Office Skills including Excel, Word, and Outlook
- Excellent verbal and written communication skills
- Strong organizational and time management skills
- Strong attention to detail
- Must be able to commute to office 5 days/week