Client Service Coordinator I

**Make “being the difference” your Career. Join the team at**Bayshore Home Care Solutions****

Bayshore Healthcare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore Healthcare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

Bayshore is looking for a **Casual Client Service Coordinator** to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments.

**Schedule** - Work every other weekend: 6a-2p or 2p-10p
Monday - Friday availability required, for some evenings: 5p-10p

**Pay**: $23.00 per hour

**Hybrid work environment**:
Evening and weekend shifts - work from home with all equipment and technology provided.
Monday - Friday shifts during scheduled hours - in-person office location, Thorold, ON.
Must be available to commute to the office location for any required day or evening shift, as needed.
Must have reliable power and internet connection.

**Onboarding and Training**:
Our new CSCs receive comprehensive onboarding and training for our work processes and scheduling software.
New CSCs must be available for in-person training 2-3 days per week, Monday - Friday, for various day shifts between the hours of 8am-4pm, for the first 2-4 weeks of employment.
Overall training period for this role includes the first two months of employment, to aide our new CSCs to be confident and successful in this rewarding customer service role.
The CSC role progress over time in responsibilities to support employee career advancement within the company and collaborative branch team.
- If your calling is to be the “difference” by providing outstanding customer service, then a Career with Bayshore is the Perfect Fit for YOU

We value our Bayshore employees with:

- Rewarding Careers
- Highest industry wages for the critical work you do
- Pay level increases with step progression in role/responsibilities
- Vacation pay, progressive increases with length of service
- RRSP with company match, increases with length of service
- Internal opportunities to progress to part time or full time
- Company sponsored Benefits (health and dental) for you and your family
- Paid orientation and paid training
- Efficient work schedules
- Opportunities to grow in your career
- Easy Access to managers who listen and support the important work you do

Job Qualification

**Education**
Minimum - Secondary School Diploma along with completion of a related coursed such as Medical Terminology is preferred.

**Experience**
A minimum of two years related customer service experience, preferably in healthcare.

**Other Skills and Abilities**
Exceptional communication and interpersonal skills are required. Ability to work effectively independently and as part of a team. Demonstrated competency in keyboarding and
Windows scheduling software. Ability to operate all standard office equipment; proficiency in written and spoken English as well as French in Branch Offices that provide service to French speaking clients.

As Canada’s largest and best homecare company, join us as we continue our 50+ year tradition of supporting our Administrative staff to make “being the difference” a Career

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”