Cafe Supervisor

**What makes us different from the rest**

Have you ever dreamed of living in the middle of the Canadian Rockies? Well stop dreaming and make that a reality

Here at HI Jasper we can offer you that amazing and singular experience. You can stay with us for a season, and then stay the whole year because there is so much on offer, our wild surroundings will be calling to you.

The best thing about working with us is that you can enjoy so many different activities, such as hiking, rock climbing, rafting, biking in summer, and then switch to skiing, ice skating, ice climbing in winter. The full mountain experience guaranteed while working in the newest hostel in the HI Canada network (including brand-new subsidized staff housing). The little extra? You will be able to visit all the HI hostels around (Lake Louise - Banff - Whistler - etc.) too during your weekends as you will get free stays in any HI hostels

**Overview**

The Cafe Supervisor is responsible for ensuring high quality customer service for cafe guests, supervising cafe staff, waiting on, and serving customers in accordance with HI Canada Pacific Mountain Region’s policies, procedures, and mission statement.

**Responsibilities**
- Supervising and coordinating the activities of cafe staff
- Ordering supplies
- Dealing with customer complaints
- Preparing and/or verify the wastage report
- Preparing and/or verify the F&B inventory/over/short reports
- Preparing and placing inventory orders
- Creating the cafe staff schedule to ensure adequate staffing levels needed to provide excellent customer service
- Training cafe staff in all cafe duties, health and safety regulations, and current HIC Pacific Mountain policies and procedures to ensure excellent customer service and an understanding of and adherence to current HIC Pacific Mountain policies and procedures
- Monitoring performance of cafe staff to ensure excellent customer service is provided to guests, and to ensure development of cafe staff
- Hiring and training of Cafe staff
- Providing cafe staff with “hands-on” leadership
- Waiting on, serving, and assisting clients to ensure they have a pleasurable dining experience
- Completing an accurate cash report at the end of the shift to ensure accuracy of accounting records and to maintain profitability of cafe
- Using established accounting processes to book and invoice group events to ensure cafe is not booked beyond capacity
- Promoting group bookings to prospective customers
- Performing daily and weekly duties as outlined on task checklist (i.e. emptying garbage, cleaning machines, liquor inventory, etc)
- Cleaning cafe and work area to ensure a safe and pleasant environment for staff and clients
- Stocking and preparing work area for next shift to ensure area is prepared for the next busy time
- Adding to the experience of our guests by ensuring the programs offered at the hostel reflect the mission and values of the Association, while meeting all applicable municipal, licensing, guiding safety and insurance standards
- Overseeing programming activities and creating new ones to meet the changing needs and interests of the guest
- Leading activities and events
- Tracking the success of the programs by providing regular reports containing statistical information of participation levels, and costs of activity programming and promotional events and, where applicable, measuring such against targeted revenue or attendance goals
- Collaborating with the Marketing Team by creating programming promotional material while ensuring quality and consistency of message
- Developing relationships with external partners, businesses, and individuals in the community as well as in-house guests and staff to effectively promote activities and events
- Generating attendance, visitation, and revenues by using promotional material, social media, personal relationships, and external partnerships and promoters
- Using programming at the hostel to enhance community relations
- Performing other related duties as required

**Skills and Attributes**
- Excellent customer service skills
- Strong communication skills (both oral and written)
- Excellent organizational and problems solving skills
- Manages time, prioritizes, and multi-tasks
- Maintains composure in stressful situations
- Trains and manages performance of Café staff
- A reliable team player and leader
- Ability to make quick, appropriate decisions
- Knowledge of effective conflict resolution techniques
- Knowledge of health and safety regulations
- Interacts with customers in a friendly, professional, and confident manner
- Identifies and understands the needs of guests

**Experience Requirements**
- Knowledge of the Jasper community is an asset
- Minimum 1 year food & beverage or service industry experience
- Previous supervisory experience
- Previous barista, hospitality, or tourism experience is an asset
- Food & Beverage education, certification, or related training is an asset
- First aid certifica