Technical Illustration Specialist

Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-side scale.

The warmth and experience that a Napoleon product brings to the homes of our customers transcends borders, language, and cultures to enhance everyday living across the globe. Throughout North America, Europe, South America and Asia, Napoleon crates memorable moments through our stunning designs and innovative technologies.

**Title**: Technical Illustration Specialist

**Reports to**: Assistant Manager, Technical Training

**Location**: 9 Napoleon Road, Barrie (hybrid)

**Job Purpose**: Create graphical content to explain processes and procedures in technical communications, such as assembly instructions, product manuals, installation instructions, service manuals, bulletins, websites, work instructions, and training guides. Graphical content includes illustrations, images, exploded views, and animations, and must convey concepts using mínimal text and facilitate rapid and accurate interpretation.

**Key Responsibilities and Accountabilities**:

- Create sketches, illustrations, images, renderings, and animations for use in assembly instructions, product manuals, installation instructions, labels, service manuals, work instructions, training guides, and compliance and certification documents.
- Work with assigned technical writer to complete, clear, and accurate manuals, leaflets, and
- Technical marketing support information for assigned products and accessories. Maintain thorough understanding of company product, attributes, and critical features to develop graphical representations.
- Update graphical content based on feedback from engineering and process runs. Participate in physical audits to validate accuracy and completeness of technical documents (EPR's, process runs, PPET, etc.).
- Collaborate with technical writers to ensure that illustrations and other visual aids are clear and stylistically harmonious within the context of the deliverables.
- Contribute graphical assets to R&D ISO documents, training materials, forms, templates, standard operating procedures, and engineering standards across all product divisions.
- Collaborate with other departments including Marketing, Sales, Customer Experience, and Napoleon Education to provide graphical content to be used with brochures, blogs, bulletins, and service part catalogues.
- Identify opportunities for improvement and develop best practices and standard operating procedures for instructional design. Research innovative technical communication mediums, recommending appropriate strategies and materials while ensuring compliance with relevant regulations, accessibility legislation, copyright legislation, and industry standards.
- Work with suppliers to ensure accuracy of content prior to printing.
- Administer surveys to collect feedback on graphical assets' effectiveness in conveying intended meaning. Maintain style guides and symbols library.

**Education and Experience**:
Minimum Education: High School Diploma; Post-secondary/College Diploma or University Degree preferred.

Minimum Years of Experience: Minimum 1 year experience in related industry, specifically using CAD software. Experience creating illustrations for technical manuals or literature would be considered an asset.

Certifications Required: Technical Communication certificate is considered an asset.

Computer Software Requirement: Must be experienced in Adobe Creative Suite CS4 or higher (Adobe Photoshop, Illustrator, InDesign, Acrobat Pro), Microsoft Office (Word, Excel, PowerPoint, Access, Outlook). SolidWorks Composer, NiceLabel Pro, and Labelview

**Specialized Skills**:

- Exceptional written and verbal communication skills
- Collaborative team player with a focus on internal and external customer excellence
- Highly motivated by challenge, innovation, and excellence
- Excellent organizational skills

**IGNITE YOUR CAREER,** Some of our competitive benefits include:

- Competitive Compensation / Wages
- Medical, dental, and vision insurance
- Retirement Savings Plan (RRSP/DPSP)
- Tuition reimbursement
- Life insurance and disability coverage
- Associate Purchase Programs, Product Discounts, In-house Sales
- Appreciation Events, Raffles, Draws, Fundraising, BBQ’s, Competitions
- Napoleon Cares - Associates helping Associates
- Employee Assistance Plan
- Napoleon Recognition Program
- GOevisits, virtual doctor visits
- And more

The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request.

**Job Types**: Full-time, Permanent

Work Location: Hybri