Manager, Employee Recognition

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

The Employee Recognition Manager is responsible for leading and delivering recognition programs, policies, processes and procedures for all Branches across the system ensuring a high level of consistency across branches. This will promote a culture recognizing strong operational and customer service performance, as what gets recognized gets repeated. This position provides Branch heads with a dedicated point of contact and resource to address their recognition needs.

**Responsibilities**:

- Manage relationship with Operational branches head and oversee activities related to various recognition events.
- Manage relationship with CRE for all food events related.
- Manage relationship with outside vendors for various recognition initiative (hotels, transportation )
- Ensure the annual budget for Recognition is adhered to
- Monitor the invoicing of the various Recognition programs.
- Seek synergies between Ops Branches.
- Develop and implement Recognition strategies with Branches.
- Research new Recognition trends
- Organize regular meetings with AC team and recognition vendor(s)
- Acts as a role model for Recognition.
- Anticipates, identifies and resolves problems with a results-oriented approach.
- Plans, organizes, manages and enhances programs such as Excellence Awards
- Oversees the Air Canada Brand Ambassador program and work closely with Marketing.
- Provides leadership to ensure the implementation, maintenance and improvement of the recognition team.
- Guides the staff, counsels and motivates the team through example
- Recognizes and acknowledges employees who consistently deliver excellent work.
- Establishes and maintains a professional relationship with Union representatives.
- Manage and maintain seamless communication channels with different stakeholders (comms, Ops branches, CRE)
- Leads and participates in various HR initiative (IE Job Shadow, Road Show)
- Authority levels (ability or obligation to carry out responsibilities)
- Responsible for making day-to-day decisions on logístical situations involving recognition
- Provides support and direction in the delivery of recognition programs
- Proposes new ideas to improve the planning and implementation process.
- Responsible for negotiating with outside vendors.
- Always Acts as an Air Canada ambassador, specifically for employee events
- Ensures effective and timely communication within the team.
- Liaises with various departments across the network.

**Qualifications**
- University Degree in Education or Business Administration or the equivalent an asset
- Experience with employee management and unionized.
- Strong analytical, organizational, and planning skills with an aptitude for precision.
- Excellent interpersonal skills.
- Ability to work well under pressure.
- Sound decision making skills.
- Ability to establish work priorities and performance and meet tight deadlines.
- Strong computer skills (Excel, PowerPoint etc.).
- Strong flexibility and availability to work long and irregular hours.
- Proven leadership and interpersonal relationship skills.
- Ability to work independently, set objectives, develop work plans, develop processes, and set deadlines.
- Creative initiative
- Customer service ethic and high expectations for quality
- Excellent communication skills, including writing and proof reading.
- Creative thinker and problem solver
- Strong time management skills and attention to detail
- Ability to manage multiple projects and work assignments
- Discretion and diplomacy
- Ability to travel.

**Conditions of Employment**:
**Linguistic Requirements**

Bilingual (English and French).

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.