Bilingual Underwriter Associate

WHO WE ARE
HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage product.
OUR VALUES, OUR PASSION
At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other.
- Customer-Focused. Passionate Advocates
- Courage to Act. Do the Right Thing
- One Team. One Vision
- Think Long-Term. Ever-Evolving
- Be Exceptional. Inspire Greatness

***:
Reporting to the Director Credit, the Bilingual Underwriter Associate position will play a pivotal role in supporting the Broker underwriting team, managing a diverse range of daily activities with autonomy, technical expertise, and a solid understanding of our products.
This position also plays a leading role in the risk management of the business as it relates to ensuring all required documents are valid and accurate with full adherence to the Bank’s policies and procedures and regulatory requirements.
**MAJOR ELEMENTS OF THE ROLE**:
This individual will partner with an Underwriting partner, Sales Agents and Broker to act as a resource to ensure documents collection is completed in satisfactory manner to both HEB and our external partners. The Bilingual Underwriter Associate will have a key role to play in ensuring that broker and Sales Agents are aware of specific file requirements to ensure files move through to funding in a timely manner.
The role will coordinate with various internal clients and partners (Underwriter, Sales Agents) and external partners (broker):

- to ensure a client focused experience - a mortgage structured to meet the client’s and broker needs, funded on the client’s requested timeline, and
- to ensure documentation are satisfactory and as per the Policy and Credit Guidelines requirements.

**SPECIFIC RESPONSIBILITIES INCLUDE**:
Key responsibilities of this role include following up on appraisals, reviewing appraisals, gathering the appropriate documentation from the brokers. There will be a focus on the collection and review and accuracy of documentation required to ensure all applicable laws, regulations, Credit Guidelines and internal policies have been respected:

- Policy Management: Receive, review, and process relevant documents, and ensure review meets Quality compliance standards
- Order and receive appraisals.
- Follow up with broker to obtain required documentation.
- Follow up with broker to obtain ILA information.
- Follow up with broker to make sure ILA appointment is booked and entered in the system
- Communication: Maintain effective communication with underwriters, Brokers, MLOs and team members.
- Additional Duties: Perform other tasks as directed by management.
- Professional Development: Pursue educational and technical studies necessary for career advancement.

**SKILLS AND EXPERIENCE REQUIRED**:

- University Degree or Community College Diploma
- 1-2 years of related experience
- Has a basic understanding of the current financial services’ environment.
- Has good communication and conflict management skills.
- Thrives on variety and continuous improvement.
- Well organized and is equally comfortable working on their own as well as being a contributing member of a collaborative team.
- Ability to adapt to changing environment and handle multiple priorities.
- Proactive approach and sense of urgency to get things done.
- Creative problem-solving skills with the ability to get results.
- Some proficiency in Microsoft Office with the ability to learn new programs and/or platforms quickly.
- Excellent customer service skills with a drive to build strong relationships.
- Bilingual skills (English and French)

WORKING CONDITIONS UNIQUE TO ROLE
- Hybrid working environment

WHY WORK AT HOMEEQUITY BANK?
Great Environment
HomeEquity Bank offers a hybrid working environment supported with a culture of flexibility - an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way.
We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees.
A Dynamic Culture - With People at the Centre
We believe our people make all the difference; our tireless commitment to inclusivity, professional development, and employee experience has been recognized through awards including the Greater Toronto’s Top Employers 2024,Waterstone Canada's Most Admired Corporate Cultures 2022-2023, the Globe and Mail's Report on Business: Canada's Top Growing Companies 2022 (third year since 2019), Canadian's Mortgage Professional (CMP) Top Mortgage Employer 2023 for the third year in a row and Achievers Top 50 Most Engaged Workplaces 2023.