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District Director
2 weeks ago
Neighbourly Pharmacy (“Neighbourly”) is Canada’s largest and fastest growing network of independent pharmacies. We are seeking a highly-motivated District Director to join our Operations Team for Northern Ontario.
Since 2015, Neighbourly has expanded its diversified national footprint to include 300+ locations and is Canada's largest and fastest-growing network of community pharmacies. Our team of experienced industry leaders are passionate about providing exceptional patient care to our communities. We have been recently recognized as one of Canada’s Best Managed Companies. We know that our people are our most valuable asset, and we take pride in helping our employees realize their career goals.
You will directly contribute to Neighbourly’s rapid growth which has regularly been recognized externally, including via the following accolades:
- Ranked #1 fastest growing company in Canada (Globe and Mail, 2020)
- Requalified on the Globe and Mail’s Top Growing Companies list over the last four years (2021, 2022, 2023 & 2024)
- Named as one of Canada’s Best Managed Companies for the last five consecutive years (2021, 2022, 2023, 2024 & 2025)
- Recognized on the 2022 New Innovators list (by Canadian Business magazine in partnership with the Brookfield Institute for Innovation + Entrepreneurship)
- Recognized on Canadian Business’ 2020 Growth List
ROLE OVERVIEW
As the District Director, you will be responsible for overseeing the strategic planning, execution, and profitability of both the front store and pharmacy operations within the assigned district. This role drives results to maximize pharmacy business growth and performance while also providing leadership and coaching to our local store leaders. The District Director is a strong company ambassador who can motivate and mobilize their team to perform at the highest standards. They will work cross functionally in the field and with the Store Support Center to enhance patient care, productivity and ensure a robust talent pipeline for their market. This role is the corporate resource to Store Operators, Partners, Pharmacy Managers, FS Managers and Pharmacists to maximize profitability and operational targets through internal collaboration, high quality standards in processes and services and effective community relations to foster customer experience and growth.
RESPONSIBILITIES
People Leadership
- Work with pharmacy managers and pharmacy teams to ensure consistency of operational standards, pharmacy services, execution of Pharmacy initiatives and programs, achieve targets and foster an environment of continuous improvement.
- Understands each pharmacy’s potential growth and financial achievement within its given marketplace.
- Works with stores and corporate stakeholders on issues relating to pharmacy practice and patient care including college inspections, suspected narcotic losses, medication errors and IT dispensary concerns, to resolve issues promptly and effectively.
- Works with front store managers to optimize front store sales, merchandizing, and customer experience, collaborate to implement marketing and promotional activities, develop & execute strategies to achieve financial targets, analyze areas of improvement and cost control.
- Ensure Pharmacy and Pharmacy Manager compliance with all applicable legal, professional, and regulatory requirements.
- Collaborate with the Talent Acquisition and Human Resources teams to identify and develop potential Store Leaders and provide proposals and recommendations to the Regional VP (or designate) and senior management team within the region.
- Ensures each Pharmacy and Front Store is adhering to and is aligned with the company’s commitment to customer service levels and execution of measures to improve customer service experience and satisfaction.
Business Development
- Lead in accountability for the success of Pharmacy and Front Store Operations and profitability of all stores in your assigned region and support the Regional Manager, Business Operations in the vision development for the pharmacy.
- Lead analysis of store EBITDA, Rx Count and Margin, Front Store Margin, store wages and G&A expenses to monitor financial success of each location, highlight potential growth areas, and ensure the pharmacy managers are on target to meet common year plan goals.
- Lead in the achievement of operational metrics and responsible for financial planning activities including monitoring profit and loss statements, implementing measures to attain target metrics - script count, pharmacy margin, labour, Clinical Services Revenue (CSR) and monitoring cost to fill prescriptions and support the Regional Manager, Business Operations in the communication of these metrics.
- Lead in the monitoring of Pharmacy business systems in each location to highlight and recommend opportunities for improvement in overall workflow.
- Collaborates with Regional Operations Manager and Pharmacy Clinical Director on vision and communicates action p
