Front Desk Agent

4 days ago

Lethbridge, Canada Coast Lethbridge Hotel Full time

Join the Front Office team at The Coast Lethbridge Hotel We have a position available for a service oriented individual for a Front Desk Agent.

**The responsibilities include**:

- Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage.
- Follows established procedures and policies when completing tasks
- Receives, sorts and distributes incoming mail
- Prepares and sends courier packages and ensures accurate billing and records
- Orders office supplies and maintains inventory levels
- Acts as an Ambassador for, including greeting guests and handling basic inquiries
- Demonstrates a customer service attitude with internal/external contacts
- Provides basic data entry and transaction handling service for the Front Office
- Inputs data accurately into the appropriate database
- Produces statistics and reports on the data as per standard formats
- Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up
- Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
- Handles cash, cheques, credit and debit card transactions in accordance with hotel policies
- Other duties as required

**Skills/Knowledge/Experience**:

- Minimum 1 year experience in similar position preferred
- Secondary School Diploma
- Advanced communication, interpersonal, and customer service skills
- Technical aptitude
- Beginner level in the use of MS Office Suite
- Professional appearance and attitude
- Bondable
- Able to work a flexible schedule which includes evenings, weekends and some nights

If you think you are a good fit, then we would like to hear from you.

**Job Types**: Full-time, Part-time

Pay: From $15.00 per hour

Expected hours: 16 - 32 per week

Schedule:

- 8 hour shift
- Day shift
- Every Weekend
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
- Weekends only

Work Location: In person

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