Assured Income for The Severely Handicapped

**Job Information**

Job Requisition ID: 69287
Ministry: Seniors, Community and Social Services

Location: Wetaskiwin
Full or Part-Time: Full-Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent and Temporary positions available
Scope: Open Competition
Closing Date: April 28, 2025
Classification: Human Services Worker 3

**Salary**: $2,318.07 to $2,987.65 bi-weekly. ($60,501 - $77,977/ year)

The Assured Income for the Severely Handicapped (AISH) program provides financial and health-related assistance to eligible adults with a disability. The disability must be permanent and substantially limit the person's ability to earn a living. AISH clients may also be eligible to receive supplemental assistance (a child benefit and personal benefits) through the AISH program.

**Role Responsibilities**:
Do you have a passion for making a difference?

At the Assured Income for the Severely Handicapped (AISH) Office, we are passionate about the work we do - and are seeking dedicated professionals to assist Albertans with the AISH program.

Do you know what AISH does and why vulnerable Albertans seek the assistance of AISH Generalists? We assist vulnerable Albertans in their efforts to achieve well-being in life and independence

As well, you will need to demonstrate an ability to analyze information, interpret policy and provide immediate crisis intervention services to de-escalate and resolve conflict. Your ability to remain patient and calm with clients is important, as is your self-awareness and skills to manage stress. To be successful in this role you will require excellent time management, organization, communication and problem-solving skills combined with the ability to make sound decisions under short timelines. Microsoft Office and solid keyboarding skills, as well as attention to detail and a high degree of accuracy are essential. Strong interpersonal skills and an ability to meet deadlines are necessary to succeed in this position.

**Qualifications**:
**Requirements**:
Related university degree in Social Science, plus one year of related experience in social services, or equivalent as described below.

Other education may include but not limited to Business Administration/Commerce, Finance, Justice, Criminology, Counselling, and Healthcare & Medical studies (e.g. Nursing).

**Equivalency**:
Related Diploma and two years of related experience, or related Certificate and 3 years related experience is required.

**Examples of relevant experience and assets**:

- Working with individuals with disabilities and vulnerable populations.
- Effective written and verbal communication skills, including de-escalation strategies.
- Ability to provide excellent customer service skills.
- Experience managing a high volume of inbound and outbound communications including a call centre model, efficiently addressing inquiries, resolving issues, and ensuring client satisfaction in a fast-paced environment.
- Experience in assessing and determining clients’ and applicable resources.
- Experience working with numbers, performing quick calculations and understanding data sets.
- Experience in using different databases, such as CXOne

Please provide a cover letter outlining your experience in relation to the specified qualifications for this role.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to

**Notes**:
In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part time or full time.

Hours of work: 36.25 hours/week, Monday to Friday (8:15 am - 4:30 pm) work week.
- You were successful in the interview (pending reference and other pre-employment checks) but were not selected.
- You may be considered for future opportunities in the same or a lower classification for a period of six (6) months from your interview date.
- If you are contacted regarding other opportunities, it will be your decision whether to pursue these.
- If you choose to pursue these opportunities, the recruitment process may involve further assessments specific to the position.

Links and information on what the GoA have to offer to prospective employees.
- Working for the Alberta Public Service
- Public Service Pension Plan (PSPP)
- Alberta Public Service Benefit Information
- Professional learning and development
- Research Alberta Public Service Careers tool
- Positive workplace culture and work-life balance
- Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement
- Leadership and mentorship programs

**How To Apply**

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

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