Part-time IT Support

**ABOUT US**:
Workow Canada is dedicated to delivering meticulous administration services that cater to a diverse range of needs. With a primary focus on comprehensive support, tier-1 assistance, inventory management, personnel oversight, and customer service aid, we ensure seamless operational efficiency for various businesses.

**POSITION**:
**JOB DESCRIPTION**:
As a valued member of our team, your responsibilities will encompass:
SEO (Approx. 50% of time):

- Conduct comprehensive SEO audits and competitive analysis for client websites
- Develop and implement on-page SEO strategies, including keyword research, meta tag optimization, and content structure improvements
- Execute technical SEO initiatives, such as improving site speed, fixing crawl errors, and ensuring mobile-friendliness
- Manage and build quality backlinks through various outreach and content strategies
- Monitor and report on key performance indicators (KPIs) using tools like Google Analytics and Google Search Console

IT & Audiovisual Support (Approx. 50% of time):

- Provide first-line IT support to staff, troubleshooting hardware, software, and network issues
- Set up, configure, and provide technical support for Zoom and Polycom video conference systems
- Manage and maintain AV equipment in meeting and conference rooms
- Assist with user account management, software installations, and basic cybersecurity hygiene
- Document IT procedures and solutions for common issues.
- Maintain an organized and meticulously maintained facility environment
- Document responses to provide support for events, ensuring accurate tracking of incident progress
- Fulfilling any other duties as assigned

**QUALIFICATIONS**:

- Proven, hands-on experience in executing SEO campaigns with measurable results.
- Proficiency with SEO tools (e.g., Google Search Console and Google Analytics)
- Strong technical aptitude with the ability to diagnose and resolve common IT support issues (e.g., Windows/macOS, MS Office, network connectivity)
- Practical experience providing support for Zoom and other video conferencing solutions
- Excellent analytical, problem-solving, and communication skills
- Ability to work independently, manage time effectively across different tasks, and meet deadlines
- Proficiency in marketing software and tools, including social media platforms and analytics as well as AI tools (Chat GPT, midjourney, and etc.)
- High level of comfort in engaging with individuals of diverse personalities in person, over the phone, and via remote tools
- Capability to handle heavy equipment, up to 30 lbs in weight
- Ability to multitask effectively and work autonomously
- Creative thinking and problem-solving abilities
- Ability to work collaboratively in a fast-paced environment
- Detail-oriented with an eye for design and visual aesthetics
- Willingness to travel throughout the Greater Toronto Area (GTA)

Desired Skills:

- Exceptional customer service acumen and punctuality
- Strong organizational skills, enabling effective planning and task management within time constraints
- Formal certifications in IT (e.g., CompTIA A+, Google IT Support) or SEO/Digital Marketing
- Basic understanding of HTML, CSS, and website structures
- Keen attention to detail
- Aptitude for collaborative teamwork
- Preferred experience in cadets or military roles

**WORK HOURS**:
November to January with possibility to extend.

While members are contacted for various projects, be prepared to work about 10 to 20 hours per week on:

- Monday to Friday: 8:00 am to 1:00 pm, 12:30 pm to 5:30 pm, 5:00 pm to 10:00 pm
- Saturday and Sunday: 7:30 am to 1:30 pm, 1:00 pm to 7:00 pm

**Job Types**: Part-time, Fixed term contract, Casual, Freelance, Internship / Co-op
Contract length: 3 months

Pay: $18.00 per hour

**Benefits**:

- Flexible schedule
- On-site parking

Application question(s):

- Please provide your work hours availability, including date and time.

Work Location: In person