Guest Services Representative

1 week ago

Victoria, Canada Hillside Shopping Centre Full time

**Main Objectives**
- Provide excellent customer service through established programs, including but not limited to providing information, support and services to the shopping and travelling public
- Establish a perceived value for Guest Services that exceeds the expectations of customers and tenants
- 8 to 20 hours per week.

**Responsibilities and Duties**
- Gift Card Sales
- Daily deposits and reconciliation
- Shift reports and logs
- Prepare and manage various customer tracking initiatives
- Resolve and/or forward to the appropriate department any and all customer comments and/or inquiries
- Assist Security and Maintenance with various situations, i.e. missing children, tenant requests
- Assist with various on-site promotions and events
- Complete other projects as directed by management

**Qualifications and Skills**
- Basic accounting knowledge (i.e. balancing cash with receipts)
- Strong computer skills
- Understanding of good customer service practices
- Strong communication and organizational skills
- Excellent interpersonal skills
- Mature, enthusiastic, outgoing
- Must be prompt, reliable, personable
- Able to work flexible hours including evenings and weekends
- Must be self-motivated as well as a team player

**Job Type**: Part-time

**Job Type**: Part-time

Pay: $18.65 per hour

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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