Support Specialist

**SUPPORT SPECIALIST**

**WINNIPEG, MB**

**_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers_**

**_ Great Benefits_**
- Competitive salary and benefits package.
- Defined-benefit pension plan.
- Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life
- and community.
- Flex-time and partially remote work schedule (providing the option to work remotely 3 days per 2 week period), depending on

nature of work, operational requirements and work location.

Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and
exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation,
commitment, and customer service, while actively supporting a diverse, equitable and inclusive workplace.

Under the general direction of the IT Asset Management Lead and the Deployment Support Architect, will be a primary person
responsible for the administration and operational support of the deployment process, the Microsoft MECM environment and
support, and automated software packaging for the Corporation.

**_ Responsibilities:_**
- Oversee and implement complex solutions using the Microsoft Deployment Toolkit (MDT) for our corporate imaging system.
- Liase with representatives of other Business Units to provide guidance and expertise to assist with determining their specific
- requirements, as they relate to the hardware or software deployment environment.
- Provide problem resolution, installation support, consultative expertise, and technical assistance for software deployment and

hardware imaging to other Information Technology Services (ITS) staff. Provide support and troubleshooting/resolution
expertise as it relates to the MECM environment.
- Participate in the technical evaluation of the impact of incorporating new technologies to replace or enhance current methods.
- Utilize complex analytical tools and techniques to identify root causes of issues and to assist in developing solutions.
- Maintain state-of-the-art knowledge of computer hardware, software, and services.
- Mentor and provide guidance to junior staff within the group.
- Contribute to the creation and maintenance of Virtual Desktop in the Horizon environment including host servers.
- Produce MECM/SQL reports relating to Wintel hardware/software inventory.

**_Qualifications:_**
- A four-year degree in Computer Science from a university of recognized standing plus a minimum of five years related IT

Support experience.
OR
- A two-year diploma in Information Systems Technology from an institute of recognized standing, plus seven years IT Support

related experience.
- Demonstrated ability to build and test Microsoft Deployment Toolkit driver support for various hardware types, modify MDT

MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY

Reference Code: CO57066371-01
- Experience creating, advertising, monitoring, and troubleshooting complex Microsoft Endpoint Configuration Manager

deployment packages and OS in-place upgrades is required.
- Recommend the development of new improvements to deployment practices, guidelines, and standards.
- Demonstrated knowledge of creation and maintenance of virtual desktop computers within both the Microsoft Hyper-V and
- VMWare Horizon infrastructure.
- Excellent analytical, decision making, and problem solving skills.
- Demonstrated ability to communicate technical information clearly and concisely both oral and written. Familiar with the
- Macroscope P720 documentation.
- Solve complex customer issues using innovative approaches.
- Capable of clear, concise oral and written communications to deliver technical material to people at all levels.
- Practical experience must include support of Manitoba Hydro's desktop environment including a detailed knowledge of

**_ Salary Range_**

Starting salary will be commensurate with qualifications and experience. The range for the classification is $41.98-$57.92 Hourly,
$80,437.76-$110,992.96 Annually.

We thank you for your interest and will contact you if you are selected for an interview.

**_ This document is available in accessible formats upon request. Please let us know if you require any accommodations_**
**_during the recruitment process._**
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