Bar Manager

**BAR MANAGER**

**Our Story**:
We are where Toronto comes to play. At The Ballroom Bowl we believe our core product is service. We love elevating the game, ensuring that our guests have a stellar experience whether it be through bowling, food & beverage or private events. Our purpose behind the pins is a commitment to achieve the goal of service excellence through our actions, accountability and collaboration. In a technology filled world, we love living IRL and connecting with our team members and guests by knocking down a few pins.
- Effectively manage bar operations including but not limited to controlling costs, ensuring recipes are made to specifications including bar cleanliness.
- Attract, recruit, and train new team members ensuring their onboarding process is clear, timely and compliant with all HR policies.
- Effectively use inventory management tools to ensure all items are in stock. Clearly communicate with BOH leadership to ensure ordering and inventory levels are at par. Organizing incoming orders in a timely manner.
- Maintain and organize any records regarding costs, ordering and invoicing.
- Ensuring all team members are compliant with Health and Safety standards.
- Ability to create a schedule for team members in a timely manner and meet labour cost targets, adjusting according to business requirements.
- Build and maintain a culture of excellence when it comes to bar service and operations. Ensure all preparations like syrups, garnish and batched items are made to specifications and within shelf life.
- Develop relationships with all our beverage partners ensuring that par levels for items like glassware are always met.
- Ensure that guests are always leaving their experience happy and if not, guest recovery is a top priority and handled professionally.
- Maintain daily counts of waste, costs, spillage, and other inventoried items.
- Complete weekly one on one meetings with the bar team.

**Do you roll our way? Qualities we LOVE**
- Respect and Support - Lift them up, help them out. Don’t knock them down unless we are talking about the pins.
- Trust - To earn it, you have to give it.
- Communication (Verbal & Written) - Keeping dialogue open.
- Inclusion - Shine bright. Our differences can be our biggest strengths.
- Empathy - Serve Food. Not ‘tude. Treat all teammates and guests kindly.
- Ability to celebrate the wins.
- Have a ball. Let the good times roll. Radiate so much fun you glow in the dark.
- Be guest obsessed.

**Qualifications**:

- Bar management or supervisor experience min. 2 years.
- Experience building bar sales including all day parts.
- Organization, attention to detail and time management skills.
- Knowledge of beer, wine and cocktails is a plus (WSET preferred).
- Diploma or degree in hospitality related field is a plus.
- Ability to lead a team, organize and delegate tasks.
- Ability to work in a fast-paced environment.
- Ability to clearly discuss targets, goals, express wins and communicate challenges with team members in a professional manner.
- Knowledge of Ontario Labour Rights and regulations and AGCO standards and regulations.
- SmartServe Certification (MUST), Safe Food Handlers Certification, First Aid Certification.
- Hospitality driven with proven results in guest satisfaction.
- On site work - must be available weekends and holidays, varied hours (opening and closing) and days of work.

At The Ballroom Bowl, we believe in maintaining an environment that is inclusive and
accessible. If you require any accommodation through the interview process, please let us
know.