Intraday Analyst

CURO Financial Technologies is one of the largest, fastest growing providers of short-term loans and financial services in the United States and Canada. Our licensed, direct lending products and heightened customer service focus are at the core of what we offer. We have an upbeat, friendly and fast-paced environment. Our employees are excited to be a part of the CURO family, as evidenced by our low turnover rates and energized company culture. We've consistently grown well ahead of other short-term loan lenders and are primed for continued growth and enduring success. Come and work for a Fintech company that has distinguished itself from competitors with quality product offerings, genuine customer service, robust operating systems, state-of-the-art call center, and a track record of new product innovation If you are looking for more than a job, join CURO to start your career **We are providing new full-time team members with a $1000 New Employee Hiring Bonus** **_ - Paid out in two installments, the first $500 paid out after six months and the additional $500 paid out at 12 months of continuous employment Must be an active employee at time of payout.*_** **Work Location: 400 Carlingview Drive** **Growth at our company**: ~ Usama Hafeez, Call Center Recruiter - Canada "I started with CURO in November 2014. I wanted to start at a Company I could see myself growing with and had worked on the phones during college. A little over a year later, and my hard work became noticed, and I was given an opportunity to learn even more about the business. Since entering my current role as a JR. Dialer Manager, I have worked with Internet lending, Customer Relations, Quality, Title, Marketing, Training, and IT, on various projects and made a few friends along the way. I am very happy to have found a company where I can grow personally and professionally." ~ Matthew Steffen, Jr. Dialer Manager - Wichita "I started as a Customer Service Representative for Cash Money Head Office in 2016. I was working under Internet Lending and then cross trained between Opt+ MasterCard and LendDirect. In 2017, I was promoted to LendDirect Team Lead and then shortly after in 2018, I was promoted to Supervisor for LendDirect. CURO Financial acquired Flexiti Financial in 2021 and that is when I applied, interviewed, and hired to be their Credit Supervisor" ~ Asad Hussain, Flexiti Credit Supervisor - Canada Curo Canada is looking for an Intraday Analyst to join it's Work Force Management team. The Intraday Analyst will work with the Operations and Call Centre teams to ensure that in day metrics (SLs, adherence, etc) are met. **What you will be doing**: - Provide intraday real-time monitoring of service levels for all queues, including real time monitoring of agents performance and make recommendations in order to optimize. - Drive real-time adherence to the expected capacity against the actual performance to achieve service levels and efficiency metric goals - Maintain and deploy reports for WFM team and operations, on shrinkage, occupancy, and NPT usage - Provide proactive, data-based recommendations and insights to support continuous improvement - Provide support and assistance to the WFM team as needed **Why you would love to work here**: - You'll be a part of an award-winning, fast-growing company - Our innovative culture promotes on-going learning opportunities with training and mentorship - Competitive compensation package commensurate to experience plus benefits - Comprehensive drug/medical/dental insurance, we pay your premiums - RRSP program with company match - A new and vibrant office environment and remote working capability **What you should have**: - 3+ years of experience in a Call Centre environment - Experience with Aspect/Alvaria WFM software is an asset _(including required programs, platforms, technical skills, etc.)_ - Proficiency in MS Office, including Word, Excel, and Outlook - Proven ability to effectively analyze and interpret data to accurately convey business need - Demonstrated ability to identify issues and effectively resolve - Ability to adjust to fluctuating work load with the pressure of tight deadlines - Strong communication and presentation skills - Must be able to work full-time based on your assigned shift, including having the flexibility and willingness to work rotational shifts based on business needs. - Demonstrates integrity and a positive energy - Adapts to change and seeks our continuous improvement - Ability to hardwire (Ethernet) your company provided equipment directly to your home router. Must be able to meet the minimum work-from-home requirements, including hi-speed internet in your home (min. 10 Mbps download & 5 Mbps upload speeds), must be hardwired to your home modem using the provided ethernet cable, and a quiet workspace. - CURO Financial Technologies Corp Supports Equal Employment Opportunity. CURO Financial Technologies Corp (dba Cash Money, LendDirect, Avío Credi