Optimization Manager

At BC Place, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture.
As Western Canada's leading venue for live events, we host a year-round schedule of sporting events, concerts, consumer shows and more each year while also supporting the community through an array of ongoing partnerships and initiatives.
BC Place is hiring an Optimization Manager to elevate how we plan and deliver events. In this pivotal role, you will lead the charge in streamlining operations, enhancing service delivery, and implementing smart, forward-thinking solutions that drive efficiency and guest satisfaction. From refining end-to-end processes to managing high-impact special projects, you will play a key role in shaping the future of events at one of Canada’s most iconic venues.
Working closely with the Assistant General Manager, the Optimization Manager leads the strategic planning and continuous improvement of event operations at BC Place. This role collaborates with Events & Guest Experience, Facility Operations, and Safety & Security teams to deliver seamless, high-quality events of increasing complexity.
**What you will do**:

- Drive process improvements to enhance guest and client experiences across all event types.
- Align cross-functional teams through clear communication, shared timelines, and common standards.
- Define objectives, audiences, and KPIs in partnership with internal and external stakeholders.
- Stay current on industry trends and lead implementation of best practices.
- Analyze event execution processes to identify inefficiencies and improve workflows.
- Gather feedback from teams and clients to uncover pain points and areas for optimization.
- Streamline logistics, staffing, budgeting, and resource allocation across departments.
- Leverage project management systems (in partnership with the Enterprise Applications team) to improve planning, communication, and execution.
- Benchmark performance, conduct root cause analysis, and propose data-driven solutions to close efficiency gaps.
- Develop and manage implementation plans, including budgets, milestones, and success metrics.
- Lead special projects aligned with broader organizational goals.

**What you will bring**:

- Minimum 5 years’ experience in a supervisory or management role within Project Management, ideally in event operations and delivery, and guest experience or related fields
- Familiarity with project management tools and systems
- Proficiency with Momentus is a definite asset
- Proven experience in strategic planning, operational efficiency, and resource allocation
- Strong analytical skills with the ability to gather and interpret data to inform decision-making
- Excellent interpersonal and communication skills, capable of working with diverse teams and stakeholders
- Ability to prioritize and manage multiple projects at one time
- Knowledge of industry trends and best practices in the event operations and delivery industry
- A proven track record of using innovation in support of event operations and service excellence delivery
- IT, digital and media literate including the use of desktop programs, tablets and social media
- Proven track record and history of being driven by operational excellence
- Demonstrated ability to work independently and proactively in a time-sensitive environment

The salary range for this position is $80,000-96,000
- Salary discussion and overall compensation package will be presented during initial phone interviews.

**WHAT WE OFFER**:

- Hybrid work model that offers flexibility for eligible positions
- Competitive salary
- Comprehensive health coverage to wellness programs, we’ve got you covered from day one
- BC Public Service Pension Plan, an additional 17% to your overall compensation

**HOW TO APPLY**:
Please note that we can only consider applicants who are eligible to work in Canada.