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Document Specialist/customer Service
2 weeks ago
**Job Overview**:
As a Document Specialist/Customer Service team member, you will be the backbone of our administrative operations, ensuring seamless documentation, client communication, and project coordination for our repairs, remodeling, and home improvement projects. Your attention to detail and customer-first approach will help maintain efficiency and client satisfaction.
**Responsibilities**:
Document Management & Processing:
- Prepare, review, and organize project contracts, work orders, permits, and invoices.
- Maintain digital and physical filing systems for easy retrieval and compliance.
- Ensure accuracy and completeness of all project-related documentation.
Customer Service & Support:
- Schedule appointments, track project timelines, and provide updates to clients.
- Resolve customer concerns promptly and escalate issues when necessary.
**Qualifications**:
- High school diploma or equivalent.
- Strong attention to detail and accuracy.
- Basic computer skills.
- Excellent written and verbal communication.
- Ability to multitask in a fast-paced environment.
**Job Types**: Full-time, Part-time
Pay: $22.24-$26.31 per hour
Expected hours: 20 per week
Additional pay:
- Bonus pay
- Commission pay
- Overtime pay
- Tips
**Benefits**:
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
Work Location: Hybrid remote in Surrey, BC V3W 0E6
