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Junior Lawyer

2 weeks ago

Montréal, Canada Assistenza International Full time

**_Une version en anglais suit_**
- Assistenza International est le plus important fournisseur de services en marque blanche (à valeur ajoutée) au Canada. Depuis plus de 25 ans, Assistenza est en mesure de répondre aux besoins de ses clients, 24 heures sur 24 et 365 jours par année. Ce qui nous distingue est notre capacité distincte à saisir et comprendre les différences culturelles de chaque province et à répondre aux besoins spécifiques des clients. Nous nous efforçons de fournir des soins authentiques et d'aider les gens, que ce soit en français, en anglais ou dans une multitude d'autres langues lorsque cela est nécessaire. Nous veillons à ce que chaque appelant reçoive le même excellent niveau de service._

**Description du poste**:
Vous serez responsable de répondre à toute demande de service sur les lignes téléphoniques d'assistance juridique en ce qui concerne les questions de common law et de droit civil. Vous serez responsable de vous assurer que les demandes sont traitées rapidement et que les réponses sont professionnelles et correctes en droit.

Nous veillons à ce que chaque appelant ayant besoin d'aide soit assisté en fournissant un service d'excellence et en dépassant les attentes de nos clients. Aider les autres est notre mission principale ici à Assistenza.

**Conditions préalables**:

- Bilingue français et anglais (oral et écrit).
- Baccalauréat en droit.
- Membre en règle du Barreau du Québec et/ou d'une autre juridiction canadienne.

**Caractéristiques souhaitables**:

- Compétences d'écoute exceptionnelles.
- Bon jugement et compétences en résolution de problèmes.
- Capacité à travailler sous pression et à gérer plusieurs priorités concurrentes.
- Haut niveau de compétences organisationnelles et souci du détail.
- Réagir et travailler rapidement et efficacement.
- Excellentes compétences en communication.
- Capacité à travailler dans un environnement informatique (connaissance de base de Windows et de la navigation Internet).
- Capacité à effectuer plusieurs tâches.
- Ponctualité.
- 2 semaines de vacances par an (3 semaines après 3 ans de service)
- Jours fériés additionnels
- Carte cadeau pour les anniversaires
- Assurance collective et assurance Dentaire
- REER avec contribution de l’employeur
- Programme d’Aide aux Employés
- Une allocation de transport (rabais grâce au programme de transport en commun **_Opus & Co_**_)_

**Types d'emploi**: temps plein, permanent

**Salaire**: Selon expérience

Assistenza International is the most prominent provider of white label (added value) services in Canada. For over 25 years, Assistenza has been able to meet the needs of its clients' customers, 24 hours a day, and 365 days a year. What sets us apart is our distinct capability to grasp the cultural differences of each province, and to meet the specific needs of the clients. We strive to provide genuine care and help people, whether in French, English or in a multitude of other languages when necessary. We ensure that every single caller, receives the same excellent level of service.

**Job description**:
You will be responsible for answering any request for service on the Telephone Legal Assistance Lines in relation to Common and Civil Law matters. You will be responsible to ensure the requests are treated promptly and that the answers are professional and correct in law.

We ensure that every caller in need of assistance is tended to by providing excellent service and exceeding our customers' expectations. Helping others is our main mission here at Assistenza.

**Preconditions**:

- bilingual French and English (oral and written).
- Bachelor’s degree in law.
- Member in good standing of the Quebec Bar and/or of another Canadian jurisdiction.

**Desirable Characteristics**:

- Exceptional listening skills.
- Sound judgment and problem-solving skills.
- Ability to work under pressure and handle multiple competing priorities.
- High level of organizational skills and attention to detail.
- React and work quickly and efficiently.
- Excellent communication skills.
- Ability to work in a computer environment (basic knowledge of Windows and internet browsing).
- Ability to multitask.
- Punctuality.
- 2 weeks' vacation per year (3 weeks after 3 years of service).
- Additional Holidays.
- Gift card for anniversaries.
- Group insurance and dental insurance.
- RRSP with employer contribution.
- Employee Assistance Program.
- Corporate events: Christmas party, happy hour and more.
- A transportation allowance (discount on public transit **_Opus & Co. _**program).

**Job Types**: Full-time, Permanent

**Salary**: Based on experience