Digital Support Coordinator
2 weeks ago
Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006.
This is a **6 months Contract **position with a possibility of extension.
Under the direction of the Business Systems Analyst, the Digital Support Coordinator is responsible for:
**Key Responsibilities**
- Verbally navigate the users through steps and to troubleshoot or walkthrough the features.
- Document tickets and report back to the technical teams.
- Follow up with the end user communicate back the status of reported issues.
- Document the standard operating procedures for the features.
- Providing feedback to the Project and Product Teams about clients’ and families’ experiences with our apps
- Supporting the DXP Project Team as required
**Work Location** : Mississauga ( hybrid )
Job Qualification
**Education and Experience**
- Excellent written and verbal communication skills
- Attention to details and reporting the incident with as much details as possible.
- Excellent customer service skills are required
- College diploma in business administration, marketing, sales, with a minimum of 2 years working in an office
- Understanding of Home care or health care is an asset
- Understanding of scheduling processes and software would be an asset
- Second language would be an asset
- Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. At Bayshore all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada._
- #LI-Hybrid_
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