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Customer Account Specialist

3 weeks ago

Mississauga, Canada Positec Tool Corporation Full time

**Position Summary**:
The Customer Account Specialist I is responsible for providing customer support to assigned customers and assisting the sales team.

**Essential Functions**:

- Process orders and cancellations.
- Track shipping orders.
- Receive damaged products.
- Responsible for SAP data implementation.
- Compare disputed merchandise with original requisitions and information from invoices.
- Inform the Account Manager of any changes to customer orders.
- Invoice all managed accounts same day as shipping and follow individual accounts invoicing requirements.
- Confer with upper management on account status.
- Escalate unresolved account issues to CSR II, Lead CSR or CSM.
- Communicate and coordinate with internal departments.
- Follow up on customer interactions.
- Perform other duties as assigned.

**Education and Experience**:

- High School Diploma, general education degree or equivalent.
- 6 months or more customer service experience.
- Working knowledge of Microsoft Excel, including: pivot tables, vlookup, and creating formulas.
- Working knowledge of customer service and sales principles and practices.
- Ability to type 45 wpm.
- Knowledge of administrative procedures.
- SAP experience is helpful.

**Key Competencies**:

- Interpersonal skills
- Excellent communication skills - verbal and written
- Excellent listening skills
- Excellent time management skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Data collection and ordering
- Customer service orientation
- Adaptability to change
- Good judgment
- Teamwork
- High energy and willingness to take initiative
- Stress tolerance, patience and empathy

Pay: From $21.91 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Office/Administrative Assistant: 3 years (preferred)
- Microsoft Office: 2 years (preferred)