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    The **Concierge **is responsible for promoting excellent customer service in all personal interactions with visitors, families, residents and staff. This position provides clerical support to all managers, and has a key role in the marketing and security of the building, along with housekeeping duties. **KEY RESPONSIBILITIES**: - Responds to all resident...

Concierge - Midnights

2 weeks ago


Sarnia, Canada Fairwinds Lodge- Sienna Senior Living Inc Full time

**Casual Concierge**
- Weekends - 11pm-7am

If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us at Fairwinds Lodge Retirement Residence

The Concierge is a critical role within our communities as it impacts the lives of residents and is vital to cultivating happiness in daily living of the seniors we serve

**KEY RESPONSIBILITIES**:
- Responds to all resident and visitor enquiries as their first priority in a diplomatic manner, utilizing problem solving and complaint resolution skills and ensures all complaints are forwarded to the General Manager in writing.
- Greets all visitors to the building and ensures that their needs are addressed in a pleasant and unhurried fashion and conducts mini tours in accordance with policies and procedures.
- Provides clerical and computer support for day shift

Complete light housekeeping tasks
- Respond to resident emergencies while following company policy
- Respond to resident’s questions/concerns
- Performs other duties as assigned.

**KEY QUALIFICATIONS**:
- Completion of grade 12 education and additional applied courses preferred

Excellent verbal and written communication skills.
- Positive attitude and proven customer service skills through related work experience.

Proven organizational skills and ability to multi task.
- Ability to demonstrate leadership in the absence of management
- Must demonstrate computer proficiency with MS Office, specifically Excel and Word and power point.
- Must be fully vaccinated against COVID-19

Act upon your desire to help others and Join Fairwinds Lodge as we continue to enhance the lives of those we serve.

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.

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**Job Type**: Casual

**Salary**: $16.00 per hour

Schedule:

- 8 hour shift
- Night shift

COVID-19 considerations:
All staff members are required to wear a mask, pass covid screening, and do a rapid antigen test upon entering the building. Staff are required to be fully vaccinated.