Supervisor, Security Guards

2 weeks ago

Toronto, Canada Sentinel Security Inc. Full time

As an **Event Security Supervisor**, you will be responsible for providing leadership to security personnel and ensuring operational compliance is adhered to during scheduled events. The primary duties include, but are not limited to:

- Organizing workflow and ensuring employees understand their duties and delegated tasks.
- Monitoring employee productivity and providing constructive feedback and coaching.
- Ensuring the safety and well-being of clients and staff.
- Assisting staff in integrating into client event sites.
- Assisting in crisis management within teams when necessary.
- De-escalating conflicts and providing leadership through problem-solving and crisis intervention techniques.
- Completing SDF (Security Duty Form), IR (Incident Report), and employee praise/infraction forms.
- Logging shift occurrence information for leadership and office records.
- Engaging in active listening and problem-solving around staffing challenges.
- Recommending appropriate resources to address staffing needs.
- Meeting performance goals and deadlines in alignment with the company’s plans and vision.

**Key Qualifications**:

- Minimum **1 year of experience supervising personnel in event environments**.
- Minimum **1 year of experience working in events**.
- Demonstrated experience in **client interaction within an event capacity**.

**Additional Requirements**:

- **Stay Safe Certification** (provided by Sentinel).
- Proven ability to **supervise large teams effectively**.
- Advanced knowledge of **security industry practices and issues**.
- Strong situational assessment skills based on available information and prior experience.
- Ability to establish and maintain **effective working relationships** with clients, staff, community agencies, and the general public.
- Proficiency in preparing, writing, and maintaining **reports and records**.
- Expertise in **de-escalating conflicts** using effective crisis intervention techniques.
- Demonstrated **problem-solving abilities**.
- Ability to work various shifts in a **24-hour operation** and travel to multiple event locations in a timely manner.

**Job Types**: Full-time, Permanent

Pay: $36.50 per hour

Work Location: In person

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