Technical Support and Repair Technician

GerrAudio is searching for a competent Technical Support & Repair Technician to join the team in Brockville, Ontario.

This position will work closely with internal sales and support teams, and international supplier partners to ensure all after-sales repairs and technical support issues are resolved to the customer’s highest satisfaction.

Position Requirements:

- Experience troubleshooting and diagnosing technical problems on mechanical and/or electrical equipment
- Experience soldering electrical components (board-level, component swap, cable re-termination, custom cable fabrication); includes ability to solder very small components under a microscope
- Experience working with IT network infrastructure and networkable devices
- Ability to read and make sense of schematic technical drawings
- Proven customer technical support experience
- Highly organized with exceptional time management skills; ability to prioritize and juggle multiple projects simultaneously
- Customer-oriented and ability to adapt/respond to different types of personalities

*Bonus: experience with Audio Precision measurement tools, Rational Acoustic Smaart prediction software, networkable audio devices, miniature microphones, power amplifiers, audio DSP, intercom communications systems, digital and analogue audio interfaces/converters.

Position Responsibilities:

- Diagnose all incoming service items; determine if equipment can be fixed locally in Brockville or if it needs to be sent to the original manufacturer to be serviced
- Determine warranty status of all incoming service items based on manufacturer’s warranty guidelines
- Read product schematics and use collected knowledge to execute error-free repairs
- Consult internal resources and external supplier contacts to execute timely, accurate repairs
- Schedule and perform all bench repairs of items serviced onsite; board-level soldering, component swapping, re-termination of cabling, custom cable fabrication
- Maintain the parts inventory of regular stock items; work with inventory coordinator to order necessary parts
- Work with each supplier to keep updated records of pricing lists, equipment schematics, etc.
- Maintain an extremely organized and tidy shop area
- Perform modifications to new equipment as necessary; prep and test outgoing equipment prior to shipment; update product software, modify components, etc.

OTHER GENERAL ADMINISTRATION
- Adopt general operational ability and knowledge sharing with all internal departments (basic training will be provided on all job duties)
- Conduct occasional offsite repairs when necessary (GTA, Ottawa, Montreal, New York/USA and other); must be willing and able to do occasional travel

QUALIFICATIONS:

- High school graduate who has taken relevant community college courses and/or relevant industry experience
- A demonstrated interest mechanical or electrical technology will assist in gaining a thorough technical knowledge of the company’s products
- 2+ years’ experience as a bench technician and/or relevant industry experience
- Excellent interpersonal and customer service skills with the ability to listen and communicate effectively (written & verbal)
- Developed time management and organizational skills, ability to set priorities, meet established deadlines, be proactive, make decisions and solve customer’s problems and disputes efficiently
- Ability to multi-task, be flexible and work independently while being cooperative and supportive as a member of a small team
- Experience working in a production rental shop with a centralized ERP management system will be considered an asset
- Valid Class G Ontario Driver’s License to drive the company’s van(s) while not negatively impacting the company’s automobile insurance premiums; access to a personal vehicle that may be used for business use from time to time is considered an asset
- Bondable and/or able to produce/secure a Police Record Search Certificate
- Ownership of or ability to obtain a valid Canadian Passport and to travel freely into the USA

WORKING CONDITIONS: Required to work 40 hours per week, 8:30am-5pm, Mon-Fri

Attendance at some meetings, demonstrations & trade shows may be required (including overnight)

Overtime may be required from time to time

NOTE: The foregoing is intended to outline the general description of duties and responsibilities for this position. It is not intended nor should it be interpreted as a complete description. GerrAudio Distribution Inc. reserves the right to amend this position description at any time provided that such change does not represent a substantive change in the purpose or essential nature of the position.
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- WHO ARE WE? _

GerrAudio Distribution has serviced the Canadian professional audio market for over forty years. The company represents top tier audio and communications equipment manufactures based out of the UK, Europe and the USA, and provides first class sales support and after-sales service to its divers