Pt Key Holder

**Key Holder**
**_Job Description_**

**Department**:Retail
**Reports to**:Store Manager
**Supervisory Responsibility**:Sales Associates

**Position Overview**
The Key Holder is responsible for supporting Store Management as a sales driver through supporting aspects of the overall store functioning; specifically facilitating an exceptional customer experience, coaching a high energy sales team and operational excellence, assisting in the sales process, resulting in maximized sales. Their job includes promoting a positive work environment and executing operational processes and objectives in compliance with company standards and policies.
**Key Responsibilities**
- ** Store Opening & Closing**
- Open and close the store according to company procedures.
- Ensure all security systems are activated and operational.
- ** Team Development & Supervision**
- **_ On-boarding_**_: _Embrace new and promoted employees within the team and promote accelerated productivity.
- **_ Training_**_: _Provide ongoing formal and informal training on GEOX Service Model, technologies, patents and new company initiatives to foster exceptional performance.
- **_ Evaluating_**_: U_se performance tools to provide regular feedback to staff and support their professional growth.
- **_Great Fun Atmosphere_**_: _Foster a positive and motivating work environment, encouraging teamwork and open communication.
- ** Customer Service Leadership**
- **_ Lead By Example: _**Demonstrate exceptional customer service and ensure all team members follow suit
- **_ Resolve Issues: _**Handle complex customer service situations efficiently and escalate issues when
- **Sales & Store Operations**
- Assist in achieving sales targets by actively promoting products and up-selling.
- Ensure merchandise is well-stocked, organized, and displayed according to company standards.
- Assist with inventory counts and restocking shelves.
- Ensure accurate record-keeping of inventory movements.
- Maintain store cleanliness and organization.
- Report any maintenance or security issues to higher management.
- Handle cash register operations, including processing transactions, returns, and exchanges.
- Follow all operating and cash management policies & procedures to protect store assets and minimize loss, including proper administration
- Maintain all areas of the store such as stockrooms, cash desks, communication boards and operational
- **Communication**:

- Read current and relevant information on staff communication boards
- Participate in management and store meetings to align on sales and operational objectives and achieve budgets

**Education**:

- High School or College Degree or commensurate retail experience**Previous Experience**
- Minimum 2 years’ experience in the retail industry in a results focused and customer centric retail environment (preferably fashion apparel/footwear)**Required Skills & Attributes**

**Communication skills** - Clear and effective communication skills with team members and customers.
**Leadership skills** - Ability to lead, motivate and influence team members to achieve sales and service goals.
**Customer Focus** **- Strong commitment to providing excellent customer service.
**Strong computer and system skills** - Proficiency in Microsoft Excel and POS system
**Organizational skills** - Ability to manage multiple tasks efficiently and prioritize effectively.

**KEY COMPETENCIES**

**PHYSICAL WORKING CONDITIONS**
- Passion_
- Customer Service Focus_
- Accountability_
- Leadership_
- Teamwork_
- Adaptability_
- Communication_
- Continuous Learning_
- The physical environment of this position requires the employee to work mainly indoors
- Be able to stand, walk, bend, crouch, and reach for extended periods of time
- Climb ladders in order to retrieve products on top shelves
- Lift merchandise up to 30 lbs. and move fixtures throughout the store

**NOTE**:_This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned to meet the ongoing needs of the company._

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**Détenteur de clé**
**_Description du poste_**

**Département **:Vente au détail
**Relève de **:Directeur de magasin
**Responsabilité de supervision **:Associés aux ventes

**Vue d'ensemble du poste**
Le détenteur principal est responsable de soutenir la gestion du magasin en tant que moteur de vente à travers des aspects de soutien du fonctionnement global du magasin ; en particulier en facilitant une expérience client exceptionnelle, en coachant une équipe de vente à haute énergie et en excellence opérationnelle, en aidant au processus de vente, ce qui a permis de maximiser les ventes. Leur travail comprend la promotion d'un environnement de travail positif et l'exécution de processus et d'objectifs opérationnels conformes aux normes et politiques de l'entreprise.
**Principales responsabilités**
- ** Ouverture et fermeture de magasins**
- Ouvrez et fermez le magasin selon les procédures de l'e