Private Banking Client Care Advisor

2 days ago

Richmond Hill, Canada Royal Bank of Canada Full time

**What is the opportunity?**

**What will you do?**
- You will be an everyday banking expert specialized in delivering the Black Card Experience through high-level service and support, transaction excellence, digital education, and opportunity spotting
- Manage conference room booking
- Manage stationery and display of marketing materials
- Manage Private Banking Centre traffic, informing management team of opportunities to improve sales and service availability.
- Resolve client concerns at first point of contact in a highly professional, timely, and accurate manner
- Maximize the use of technology and champion digital education to enable our clients to engage with RBC through the channel of their choice

**What do you need to succeed?**

**Must-have**
- Mandarin/Cantonese language skills
- Minimum of 1-2 years of banking experience
- Strong working knowledge of Microsoft Office Suite
- Proven client service skills
- Excellent organizational skills

**Nice-to-have**
- Post-secondary education in Commerce or Business Administration

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities

**Job Skills**

Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curiosity, Data Analysis, Digital Literacy

**Additional Job Details**

**Address**:
260 EAST BEAVER CREEK RD:RICHMOND HILL

**City**:
Richmond Hill

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
PERSONAL & COMMERCIAL BANKING

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2025-09-12

**Application Deadline**:
2025-09-26

**I**nclusion** and Equal Opportunity Employment**

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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