Spa Attendant Supervisor

**About Us**:
AIRE Ancient Baths are temples dedicated to creating the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek, and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.

**But what truly brings this experience to life goes beyond walls and water — it's the people behind it.** Our true pride lies not only in the experience itself, but in the people who make it possible. At AIRE, we foster an inclusive, human, and collaborative environment. Our culture is rooted in the **ambition** to achieve the extraordinary, **excellence** in every detail, **diversity** as a source of creativity, and a **warm** and generous spirit that inspires, connects, and evolves.

**Our Toronto Location**:
Amidst the timeless charm of Toronto’s Fashion District, AIRE finds its home in a historic Edwardian Classicism building, once the office and warehouse of the Copp Clark publishing company. Built in 1912 and later designated a heritage site, its original wood structure and towering pillars remain, preserving the character of its storied past that once held the art of printing and now embraces the art of relaxation.

Honoring its literary and industrial past, the space is adorned with vintage books, printing presses which are subtle echoes of its history. AIRE Toronto offers a unique experience with a dry sauna and a Palestra, an indoor/outdoor bath area seamlessly connected to the interior through two jet baths, creating a tranquil escape where past and present merge in perfect harmony.

**The Role**:
As Spa Attendant Supervisor you will lead the team of Spa Attendants (Links) and provide premier quality service to guests. The Spa Attendant Supervisor will also work to maintain a consistent flow of general spa operations. You will collaborate with the Spa Attendant Manager to ensure performance standards are met and that shifts run effectively.

**Key Responsibilities**:
**Customer Experience**:

- Ensure a proper atmosphere for treatments in line with AIRE standards and guidelines.
- Guarantee full compliance with protocols by the Links team.
- Identify and escalate any issue that may impact the customer experience.

**Operations Management**
- Lead the daily briefing with operational departments (VIPs, incidents, groups, etc.)
- Support the department manager with inventory control.
- Prepare and share weekly reports on incidents, improvements, and relevant updates.

**People Management**
- Support recruitment, training, and development of the Links team.
- Provide ongoing individual feedback and suggest training needs to the Manager.
- Promote teamwork, respect, and continuous improvement within the team.

**Who You Are**:

- Minimum 1 year of experience leading customer service teams in fitness, hospitality, retail, or restaurant sectors.
- At least 2 years of experience in customer-facing roles.
- Educational background in Hospitality, Business, or similar (preferred).
- Language: Proficiency in local language; Spanish is a plus.
- Systems: Proficient in Office 365; experience with Salesforce or similar is a plus.
- Customer service training is a plus.

**Why You Should Join Us**:

- Be part of a **brand-new opening** and help bring the AIRE Experience to Toronto for the very first time.
- Take the lead in **building a new team from scratch**, shaping the culture and energy of a space unlike any other.
- Join a company that creates **unique wellness experiences wherever it goes** — blending history, atmosphere, and emotion in an unforgettable way.
- We offer a competitive **compensation package and an annual performance-based bonus**, designed to reflect your impact and contribution.
- **Enjoy 80%** coverage on health, dental, and vision — because your well-being is at the heart of what we do.
- **10 days PTO**.
- Celebrate your birthday with a **complimentary AIRE Experience**, and enjoy exclusive employee discounts for yourself, friends, and family.
- **Grow with us**: AIRE is a global and expanding brand with exciting paths ahead. This is a rare opportunity to be part of something special from day one**:not just a job, but the chance to bring a new concept to life in your city.