Salesforce QA Analyst

**Job no**: 521846

**Brand**: Product and Technology

**Work type**: Full time, Hybrid

**Location**: Ontario

**Categories**: Operations & Professional Services, Information & Technology

**Salesforce QA Analyst**

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing - travel

To learn more about Flight Centre Travel Group please click HERE

**About The Opportunity**

As the QA Analyst, you will help execute our “org’s” testing strategy. You will be an integral member of the agile delivery team by configuring automation tests, conducting testing, and ensuring a defect free Salesforce platform.

**Key Responsibilities**
- Hands-on experience in test case creation, test plans, test estimation, and traceability matrix.
- Experience with **Azure DevOps** (requirements management, test management, defect management) is a plus.
- Familiarity with Salesforce/CRM solutions is a plus.
- Experience in business requirements analysis and review of technical documentation.
- Understanding of environment strategy & CI/CD processes.
- Proficient with Agile software development lifecycle (SDLC) methodology.
- Convert definitions into test cases for user stories
- Coordinate testing scripts and automated regression testing
- Provide feedback on test frameworks and architecture
- Work with business analysts, delivery team members, to refine acceptance testing methods and integrate test scripts
- Review requirements and designs, create and manage test plans and test data
- Execute both automated and manual test scripts as required, and analyze test results
- Perform manual testing as required
- Assist with the UAT process

**Experience & Qualifications**
- In-depth knowledge of testing concepts and functionality as well as a thorough understanding of automation framework design and scripts creation
- Minimum 2 years of software automation testing, test design and test development experience
- Demonstrated experience with API testing tools and ability to create functional automation scripts using any Object-oriented language-based framework (Playwright).
- Strong understanding of Object-oriented programming
- Experience with automated web service / API testing
- Experience with Behavior-driven development (BDD) and Acceptance Test Driven Development (ATDD)
- Knowledge of Visual Studio Code, Git/Bitbucket, Source Control and DevOps practices; Jira, Confluence and test management tools
- Exposure to AWS/Azure cloud infrastructure technologies
- Ability to prioritize effectively and escalate issues as required
- Experience working in Agile development teams using SCRUM
- Experience in converting the definition done within the user stories to create testing criteria
- Strong theoretical knowledge of software testing theory and deep understanding of the quality assurance processes.

**Work Perks - What’s in it for you**:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- **Enjoy the freedom and flexibility** of a hybrid work structure that combines both remote and in-person work.
- **Have fun**:At the heart of everything we do at Flight Centre is a desire to have fun.
- **Reward & Recognition**: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it
- **Use your smarts**:Our people use their quick thinking, expertise, and tenacity to always figure things out.
- **Love for travel**:We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- **Personal connections**:We are a big business founded on personal relationships.
- **Diversity, Equity & Inclusion**:

- Diversity Day: paid leave to observe holiday or cultural celebration of your choice
- Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
- DEI education
- Commitment to fair prac