Food & Beverage Manager

1 week ago

Winnipeg, Canada Canad Inns Full time

**Areas of Responsibility for Food & Beverage Manager**

Creates 100% guest satisfaction by providing Canad Four Star Service and by exceeding guest expectations
- Oversees the day-to-day operations and makes decisions within Aaltos including all aspects of labor, customer experiences and sanitation to ensure profitability through restaurant presentation, guest service, and daily operational cost control
- Select, hire, train, and manage all staff
- Build check averages and guest counts to support sales and most important of all.... build relationships with guests
- Uphold our exceptional standards for customer service while maintaining proper staffing & meeting labor targets
- Ensure the full execution of running quality shifts, driving sales and profit performance of the restaurant is consistently achieved.
- Control inventory, respond to customer complaints, and ensure health and safety regulations are followed.
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
- Performs duties as a hand's-on employee to provide Canad Four Star Service
- Provides true leadership through maintaining a positive mental attitude & motivating your employees is a must.
- Demonstrates knowledge of hotel, in-house facilities and local information to respond to customer questions
- Processes guest restaurant bills promptly and accurately
- Checks the overall condition of the dining room, insuring its readiness for guest
- All other duties as required.

**Success Factors**:
**Focus On the Guest**Seek to understand the guest, internal and external customer and meet and exceed the needs of both the guest and the company.

**Attend to Detail ** Ensure that work is accurate, thorough and to the highest standards.

**Take Responsibility ** Demonstrate personal ownership of tasks and follow through to get the required results.

**Foster Teamwork ** Work well in a team environment and motivate teams to sustain exceptional levels of performance.

**Communicate Effectively...** Clarify and provide information so that co-workers, customers, and suppliers understand and can take action.

**Key Skills and Requirements**:
**Technical Service Skills...** Demonstrate understanding of the technical service skills for assigned area (i.e. food & beverage service, housekeeping, etc.)

**Point of Sale ** Skilled in utilization of point of sale systems and/or other back-of the house systems.

**Upselling ** Know the available products and services and suggest alternatives.

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