Project Coordinator

2 weeks ago

Montréal, Canada Alexa Translations Full time

**About Alexa Translations**

Alexa Translations is a leading translation service provider that helps the world’s largest and most prestigious legal, financial, and government industries with translation solutions that elevate the way they do business. Since 2002, we have grown our reputation by forging long-term relationships built on trust. Helping our clients reach their business goals is the foundation of our success.

We have built best-in-class Artificial Intelligence (A.I.) machine translation technology that is specifically trained for the Canadian legal and financial markets. It delivers complex, industry-specific translations with unprecedented quality and unmatched speed.

**About the role**:
The Project Coordinator is responsible for coordinating financial and/or securities translation projects and ensuring that these projects are completed within specified timelines while maintaining superb quality standards. It is a position requiring excellent organizational skills as well as high-level customer care.

**Responsibilities**:

- Supporting and assisting with the entire project cycle, including project setup, coordination with the client, matching and coordination of translators and other linguists and graphic design through to delivery.
- Coordinating and tracking project pricing, profit margins and budgets.
- Responding to and providing solutions for client queries and requests before, during and after completion of projects (in coordination with the project manager).
- Improving customer service, efficiency and relationships with resources.
- Continual product improvement through the management of client translation memories, glossaries and/or guidelines, and monitoring linguistic team performance to ensure quality and consistency.
- Coordination with our Translations AI development team to help our technical developments in the field of translations AI.

**Requirements**:

- Post-secondary degree and/or experience in translation project management.
- Proficient in English.
- Exceptional planning and organizational skills with the ability to multitask.
- Excellent communication and customer service skills.
- Great attention to detail.
- Ability to work under pressure in a deadline-driven environment.
- Strong sense of personal responsibility for projects and responsibilities.
- Tech-savvy (passionate about technology and implementing it to the translation world).

**Working schedule**:

- 10:00 am - 6:30 pm Monday to Friday EST (Eastern Standard Time - Eastern North America)

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